Tag Archives: Outsourced Telemarketing

Top 6 Reasons to use technical support call center outsourcing

Megan Hottman, Operations Manager and Brand Evangelist

technical support call centerIt’s not uncommon for organizations to look towards outsourcing to support business demands that it cannot handle. This could be sales, accounting, customer service, payroll and general human resource management. Why would technical support be any different? It really isn’t. Outsourcing technical support call center functions provides a lot of benefits, especially too small to medium size businesses with limited resources. Building a solid IT support team is hard to do and to maintain. Continue reading

Top Call Center Outsourcing Expert: Kelli Barabasz

By A.J. Windle, Director of Client Engagement

Kelli BarabaszAt QCS we have high expectations for our call center outsourcing experts. In fact, all team members must have 3 qualities: Hungry, Humble and Smart. “The Ideal Team Player” by Patrick Lencioni explains why these qualities make the best team players. In short, hungry means working hard and pushing yourself to accomplish more. Humble means showing respect for other team members and understanding how your role fits into the larger team. Smart means being aware of how others see you and how-to best work with co-workers and clients. It is like emotional intelligence. Continue reading

Contact Center Management: What’s in a Role?

By Megan Hottman, Operations Manager and Brand Evangelist

contact center managementI’ve had the opportunity to work with a number of outsourcing organizations over the years. One of the greatest differentiators that separates the good organizations from the best organizations is how they ran their contact center, referred to as contact center management. Effective contact center management can make it or break it from a customer experience standpoint. Continue reading

Call Center Outsourcing: From Good to Great

By Megan Hottman, Operations Manager and Brand Evangelist

call center outsourcing I’ve lived in the land of call center outsourcing for over 17 years. I’ve been on the client side as well as in the supplier corner. I’d like to think that I have a pretty good perspective and understand the landscape of the call center outsourcing industry on each side. To be honest, I’ve had a few not so great experiences with different call center outsourcing organizations that I’ve worked with as a client throughout my time. The opposite of that is also true, there have been partners that I’ve worked with that clearly stood out and were great to work with. But I’ve often wondered, why are there such big differences in these organizations and what sets them apart? Continue reading

Outbound Telemarketing Script Tips

By Daniela McVicker, Guest Blogger

outbound telemarketing script Outbound telemarketing can be a powerful marketing tool if you know how to approach the customers. While speaking directly to clients can help you seal the deal, you first need to know how to keep their attention during the conversation.

The goal is to find the balance between coming on too strong and portraying yourself as hesitant and insecure. Finding that balance can be a tricky business but with the right techniques, the results can be mind-blowing. Try out these useful tips which can help you create a perfect outbound telemarketing script. Continue reading