Call Center STIR/SHAKEN Authentication: Are Your Calls Signed with Full Attestation (A)?
This is why the STIR/SHAKEN framework is important and how it impacts call centers.
Contact Center vs. Call Center: Which Is Best For Your Company?
Here are the factors to consider when choosing to use a call center vs. contact center.
How to Comply With Telemarketing Rules in 2021
The impact of telemarketing rules and changes for 2021
7 Common TCPA Misconceptions
The seven most common misconceptions we hear through our TCPA call center consulting services.
Outbound Call Center and Telemarketing TCPA Case Update
On March 16, 2018, the U.S. Court of Appeals for the D.C. Circuit released it decision in the ACA Int’l vs. FCC case, about 17 months after oral argument.
Overcoming Challenges with Telemarketing Services in 2018
Here at Quality Contact Solutions we partner with clients everyday who are looking for ways to help them overcome their business challenges.
Successful Outbound Call Center Project Management
The one thing that should remain consistent from one project to the next is your utmost attention to detail.
Telemarketing Services Compliance Update
November 1, 2017 (Indianapolis, IN)
he Professional Association for Customer Engagement (PACE) is pleased to announce the addition of Puerto Rico to the PACE USA DNC Regulatory Guide.
How to be Positive in Outsourced Telemarketing Services
Most telemarketing programs average 1 sale every 4 to 5 hours. Some really great programs get 1 sale every 2-3 hours.
Organized in Outsourced Telemarketing Services
By Angela Garfinkel, President One of my hobbies is organizing. I get sheer joy from taking disorganized stuff and organizing it. I also love to read books about organizing. Many of you have probably read that bestseller, “The Life Changing Magic of Tidying Up”, by Marie Kondo. If you haven’t read it, please pick it […]