Tag Archives: Meet Our Experts

PACE recognizes Dean Garfinkel at National Convention and Expo 2018

Dean Garfinkel recognized as Treasurer of the PACE Board of Directors

Dean Garfinkel, PACE National Board of Directors member, Treasurer and Executive Committee member, and other board members were recognized for their service during the PACE National Convention and Expo (ACX’18). The 2018 PACE National Board of Directors includes chair Lori Fentem (Synergy Solutions), Vice Chair Ken Sponsler (CompliancePoint), Secretary Mark Boehmer (Ameritas Group), Andy Balthaser (Alorica), James Danz (Wyndham Resorts), Sam Falletta (Incept Corp.), Stephen Ferber (Golden Gate BPO), Joe Galvin (Comcast), Christa Heibel (CH Consulting Group), Mandy Horton (Careington International Corporation), Bob Kobek (CustomerCount), Karl Koster (Noble Systems), Harvey Livingston (AT&T), Rob Marshall (VoiceTeam), John Nelson (Bank of America), Michael Thompson (TPG TeleManagement) and Michele Shuster, General Counsel, (Mac Murray & Shuster, LLP).

PACE 2018 National Board of Directors

Dean has been on the PACE National Board for 15 years, serving for 4 years as Treasurer. Dean is a frequently-sought after thought leader on all telecom and compliance issues relevant to the call center and telemarketing industry. To reach Dean, email him at [email protected].

How to Select a Third Party Call Center Services Company

By AJ Windle, Director of Operations

Third Party Call Center ServicesSo, you’ve started looking for a third party call center services company to assist you with handling your inbound customer service needs. What, exactly are you looking for? What is most important to you? What are you hoping this external team will help you support?

There are many third-party call center services companies (also known as inbound telemarketing firms) to choose from and the array of options can be overwhelming. However, if you approach the process like buying a new car, you’ll find that getting from the research stage to a successful launch will be easier if you know what you’re looking for from the beginning. Continue reading

How to be Positive in Outsourced Telemarketing Services

By Angela Garfinkel, President

Outbound telemarketing with respect integrety ethics and honesty on a sign postNo. Not interested. Thanks for your call, but no. **** No. You get the point. Working in outbound telemarketing sales can be a very difficult job. Working in telemarketing management is also hard but at least we are not the person that is told no every 5 to 7 minutes throughout an 8-hour day. Most telemarketing programs average 1 sale every 4 to 5 hours. Some really great programs get 1 sale every 2-3 hours. The very best programs get 1 sale every hour of calling. So, in an 8-hour day, that’s about 100 No’s and, at best, a hand full of yeses. Continue reading

Organized in Outsourced Telemarketing Services

By Angela Garfinkel, President

Outsourced telemarketing services checklistOne of my hobbies is organizing. I get sheer joy from taking disorganized stuff and organizing it. I also love to read books about organizing. Many of you have probably read that bestseller, “The Life Changing Magic of Tidying Up”, by Marie Kondo. If you haven’t read it, please pick it up, but promise me that after you’ve read it you will gift it to someone else or donate it. We all need less “stuff” hanging around in our homes. Unless that book gives you ongoing joy, let it go to someone else to learn from and enjoy. Continue reading

Achieve B2B Telemarketing Goals With An Experienced Team

By A.J. Windle, Director of Operations

Construction workers building a solid foundation in B2B TelemarketingThe most important part of building a home that you know will last forever is making sure that you have built that home on a strong foundation. The foundation is what holds your house up, it’s what makes your home steady and strong. Our foundation here at Quality Contact Solutions is unbreakable and every person plays a pivotal role in making sure that we are successful in the outbound telemarketing world.

B2B telemarketing is something here at QCS we thrive at. Our At-Home outbound telemarketing team has been successfully running B2B telemarketing campaigns for more than 8 years and I believe that having an amazing team is the foundation of that success. Let’s take a look at some of our key management players who help our at-home team win everyday! Continue reading