Tag Archives: Industries

How telemarketing services help support & grow your business

By Jill Sysel-Barton, Reporting Specialist

Telemarketing ServicesUsing telemarketing services can have a significant impact on productivity efficiency regardless of the industry. Today, let’s use these the following two scenarios.

Scenario #1: In a busy automotive service center, the technicians must answer the phone amid doing oil changes, performing brake checks, and other services as needed. They also need to contact clients about a manufacturer’s safety recall. They are spread very thin. Customers are unhappy after having extended times on hold and experiencing delays in the amount of time it has taken to complete the service.

Scenario #2: This service center is equally as busy as the one in the first scenario. The difference is that they are using telemarketing services to schedule appointments, promote the current specials, and call clients about the same safety recall. Call queue times are short or non-existent. Callers are greeted with a skilled, friendly agent. Calls are brief, concise, and helpful; callers never dread making the next appointment.

In this second scenario, the service center saves on costs by improving its efficiency and allowing a call center to answer a higher volume of calls, allowing the staff at the service center to focus on the reason the customer’s vehicle is there.  Between calls, the telemarketing services team is answering questions via email, chat, text, or is creating a second point of contact with clients they recently spoke to on the phone. Additionally, the team can perform survey work by reaching out to those customers who recently had a service performed. The service center has a goal of 100% customer satisfaction and wants to ensure its goal is achieved with each customer interaction.

Telemarketing services help businesses present high quality, unified customer experiences.

Regardless of the business’s industry or size, telemarketing services frees up time for internal resources to focus on the most critical company goals. Use telemarketing services to schedule appointments, generate leads, end-to-end sales, or customer demographic verification. Telemarketing services teams have the knowledge and skills to close deals and create future sales opportunities, filling the pipeline.

Some of the industries that Quality Contact Solutions works with:

Agriculture – We know how to speak “farm”. From call centers located in rural Iowa to managers that have run thousands of outbound call campaigns to farmers, veterinarians and ag implement dealers, we understand what drives successful contacts in the agriculture sector.

Associations – We deliver increased membership revenues to you through outsourced telemarketing. Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association.

Automotive – We’ve set more than 50,000 appointments on behalf of thousands of dealerships. Our key experience in this sector enables service departments to start their day with a full schedule without the headache of placing the calls themselves.

Commercial Banking AppointmentsThe QCS team knows how to set well-qualified appointments. From pinpointing the small and medium business owners that match your bank’s service offerings to crafting a message that compels action, we know how to set appointments that will drive more business to your bank.

Commercial Roofing Appointments – QCS provides a cost-effective way to get you in front of more prospects. Every appointment is exclusively set for your company with a pre-qualified decision-maker who buys roofing services and is responsible for awarding re-roofing jobs, roofing repair and maintenance contracts, often for multiple properties.

Energy/Utilities – We’re experts at selling appliance warranty and repair programs to existing customers. Trust QCS to develop the script, reporting, and we’ll deliver sales to your data entry team. Give us your customer list, train us on your warranty and repair program and we’ll take it from there.

Financial Services – QCS is PCI Level 1 Certified. Rest easy knowing that your customer data and company data is secure. From credit card cross-sell experience to inbound order taking, QCS has financial services program experience.

Healthcare – QCS is the partner of choice for many organizations in the healthcare sector. From patient satisfaction surveys to complex B2B telephone sales programs, QCS is likely the most experienced outsourced healthcare telemarketing organization in the U.S.

Insurance – Our knowledge of this space can be summed up as this: “Compliance experts”. QCS has a multi-year telemarketing compliance auditing contract with a company in this industry. In addition, we’ve conducted many successful outbound telemarketing programs in the insurance vertical – primarily B2B.

Media and Entertainment – Our team has conducted millions of promotional calls for radio stations across the U.S. Friendly, energetic and competent – those are some words to describe how we will represent you.

Pharmaceuticals – With our experience in both healthcare and agriculture, we have been successful at helping pharmaceutical companies get appointments with the targets that matter the most. Let us do the tedious task of making outbound calls and setting appointments for you.

Publishing – We are experts at selling publications in the highly specialized medical field. Let us put our sales and publishing experience to work for your organization. QCS does more than $10 million in publishing sales every year.

Telecom – Telecom is one of our most significant industry verticals. With deep experience in B2B telecom sales, we’re successful at finding telecom decision makers, analyzing their phone bill and identifying opportunities to save the business money. As an agent for many telecom providers, we’re experienced with successfully navigating the telecom field.

Quality Contact Solutions is dedicated to being your go-to telemarketing services company for high-quality B2B and B2C contacts. We provide outsourced telemarketing and inbound call center services, working on a per job, per hour, or pay for performance basis. QCS supports clients in many industries using a footprint of 15 call center locations located throughout the U.S. In business since 2007, QCS specializes in programs where a sales competency is critical for success.

Call us today to learn more.

Jill Sysel-Barton is a Reporting Specialist for Quality Contact Solutions. Jill takes pride in creating worthwhile custom reports for both internal staff and clients each day. With more than 10+ years of call center industry experience, she understands the importance of accurate data and how it is utilized by our clients to make essential business decisions and maximize their return on their telemarketing investment.

Commercial Banks Use Telemarketing Companies To Find New Opportunities

By Marie Korn, Business Development Executive

Telemarketing CompaniesThere are several reasons why a bank should use telemarketing companies to conduct its outbound telemarketing campaigns rather than internally.  Banks, like any other business, have finite resources when it comes to operating budgets, space, and personnel to build an in-house call center operation. Telemarketing companies can augment the process of finding new business to help support your growth initiatives.

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Why You’re Not Just Doing B2B Appointment Setting

By  A.J. Windle, Director of Client Engagement

B2B Appointment Setting

Have you ever changed a tire? Well, I’d argue that the B2B appointment setting is pretty similar, at least in the process. Let me explain what I mean.

When someone says to you “I had to change my tire”, do you stop and consider how much work goes into something so simple and critically necessary? Changing a tire requires involves several steps and having the right tools. 

First, you are going to have to brave the weather, and if you live where I do that could be a lot of work in itself! Second, it is necessary to make sure you have the right tools to do the job. Changing a tire requires a jack for the car to lift it up, a spare tire, the lug or socket wrench and potentially some gloves if you’d like. Finally, you have to jack up the car, take off the lug nuts, pull the tire off, put the new tire on, replace and tighten the lug nuts, release the jack and put everything back where it came from. What seems simple in thought is much more complex.

B2B appointment setting is very similar. It seems easy at first glance. However, if you misjudge the task as easy, then you will most certainly be disappointed. At Quality Contact Solutions we are experts at B2B appointment setting and here are a few items you’ll need to keep in mind to make sure your B2B appointment setting program doesn’t go flat.

B2B appointment setting is the same way. It seems pretty easy at first glance. However, if misjudging this task is easy, then I’d say you will most certainly be disappointed. 

At Quality Contact Solutions we are experts in setting qualified appointments. Here are a few items you’ll need to keep in mind to make sure your B2B appointment setting program doesn’t go “flat”.

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Why Telesales outsourcing is no “Clowning” around

By A.J. Windle, Director of Client Engagement

Telesales outsourcingWhen I was a kid, I loved going to the circus. Clowns, fire breathers and balloon animal makers were the best. Nothing could put a smile on your face like someone cracking jokes or doing the impossible. Well, fast forward several years later and through telesales outsourcing I have had the benefit of leading a telesales project which targeted clowns and other types of party suppliers. I’ll tell you that these suppliers are as much of a riot under the tent as they are over the phone. That said, calling clowns isn’t easy. Continue reading

Membership Renewals: How to Combat Procrastination

By Nathan Teahon, Vice President

Membership RenewalsProcrastination is a funny thing, but not something that is typically described as being “ha ha” funny. It’s definitely not funny for associations that deal with members that procrastinate renewing their memberships. The biggest question for associations is why is there an issue with procrastination for their membership renewals, and why using telemarketing services for membership renewals is the best way to combat this issue. Below are some of the top reasons that members procrastinate with their membership renewals.

Membership Renewals Timing

Sometimes bad timing just works against you. Every company has their own budget cycle and time of the year that they get accustomed to paying certain dues. Also, the timing can be an issue when a person leaves a company and is replaced. Things fall through the cracks and this is often one of those things. What makes this scenario more frustrating is that reminder emails and potentially invoices continue to go to someone that is no longer with the company. Eventually in these scenarios they might end up getting to the appropriate person, but often this can become a black hole scenario. Continue reading