Tag Archives: Inbound Telemarketing Services

Great Results with Good Telemarketing Services Leadership

By Nathan Teahon, Vice President

Leadership in a bright yellow arrow with smaller white arrows beside itWhat does it take to be a good leader in telemarketing services? It’s an interesting question and it probably isn’t dramatically different than what makes a good leader in any industry. However, there are some quirks about managing telemarketing services, particularly outbound telemarketing, that does make it different. Here are five keys to good leadership in telemarketing services.

1. Right Team

Half the battle of being a good leader is putting the right players on the field. We recently held a Leadership Summit within our organization and we covered the book The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues by Patrick Lencioni. I am not going to review the book for you, but I will highly recommend it. Essentially, it covers why having people that embody three key virtues, Humble, Hungry, and Smart, is important if you want to have a successful organization. More importantly, having members of your team not embodying these virtues can be critically damaging. Also, the definitions of those virtues aren’t 100% what you think they might be, so again I would point you to the book.

However, without giving you spoilers, I can tell you that having the right team is essential for success in telemarketing services or otherwise. The best leaders can fail (and probably will fail) if the team isn’t comprised of team members that appropriately fit the culture that you strive to have. Finding the right team members isn’t always easy, but it is much easier than compromising and fitting a square peg in a round hole just to fill a position. It’s wasted time and energy, and has negative consequences. Continue reading

How to Find an Inbound Telemarketing Services Call Center

By Nathan Teahon, Vice President

A Blue Phone in a Blue CircleFinding an Inbound Telemarketing Services call center honestly isn’t that difficult. Finding the right Inbound Telemarketing Services call center is something that can be a little bit tricky. Also, nothing is worse than finding the wrong Inbound Telemarketing Services call center. So, let’s say that you already have a call center in mind but you know very little about their organization. Of course the first step is having a conversation with the key players within the organization. You have two primary objectives during that initial conversation. Continue reading

Why Use Texting in Your Telemarketing Services Campaign

By Rich Hamilton, Director of Marketing & Product Development

male and female operator with headset working at call centerIn the beginning, there were phone calls. Then there were call centers to handle those phone calls. More recently, businesses found that customers and prospects prefer to communicate with businesses through different channels, other than a phone call. Call centers now became contact centers and the single channel strategy was replaced by multichannel. First came email, followed by chat, social media and more recently, video calls. So what is missing with this strategy? Texting.

According to the CTIA, over 6 billion text are sent every day and Americans text twice as much as they call, on average. Continue reading

How to Have Fun in Inbound and Outbound Telemarketing

by Shannon Svasek, Operations Manager

Outbound Telemarketing Employees celebrating with a pink ballLet’s face it, telemarketing isn’t always “fun”. As an operations manager in an outsourced telemarketing agency with agents in a brick and mortar setting as well as in an at home setting, I know first-hand what it takes to make the job fun for the agents. But before I tell you my secrets, let me take you through the job. It’s not easy work. It takes dedication, self-motivation and the drive to want to succeed. Think about these items when creating incentives: Continue reading

5 Keys for Selecting a Telemarketing Services Vendor

Telemarketing services roadmap to success

by A.J. Windle, Director of Operations

Prior to working for Quality Contact Solutions, I held a variety of positions at a Top 50 Telemarketing Services Firm including Human Resources Generalist. As an HR Generalist, I had many responsibilities and hiring the right people for the job was almost the most difficult to accomplish on a consistent basis.

Sure, filling seats isn’t hard but too many times we found ourselves fitting a square peg into a round hole. I learned the hard way that it is so important to take time and to be patient to identify the right person for the job. I think the same is true for selecting a call center vendor partner for outsourced telemarketing services. Here are the five key categories to evaluate when hiring a call center partner. Continue reading