Working with inbound call center services in the call center industry for over 25 years I get a lot of questions.
Telesales training can be painful, both for the trainees and for the trainer.
In the world of inbound call center outsourcing, many things are going to factor heavily in deciding which call center to use for inbound call handling.
This call center requirements checklist provides 10 essentials for evaluating potential call center partners.
Many companies outsource their inbound call center work. What are you missing out on? What are the benefits?
The first time that I met A.J. (about 15 years ago) I was a part of a team that was hosting a site visit for a prospective client that was evaluating their call center options.
The State of Indiana has amended its Telemarketer Registration law as of July 1, 2019.
The most challenging aspect of handling incoming calls is that you never know what the next call with require.
It’s said that the heart and soul of most companies is their Inbound Contact Solutions operation.
A successful contact solutions team includes an amazing customer service team whose primary responsibility is to handle incoming calls.