Tag Archives: Inbound Call Center

Inbound Call Center Outsourcing Pricing Options

By Nathan Teahon, Strategic Account Manager

Call Center Outsourcing Agent

In the world of inbound call center outsourcing, many things are going to factor heavily in deciding which call center to use for inbound call handling. Those factors are going to include things like location, agent quality, experience, facilities, reporting capabilities, the likability of management staff,  certification requirements such as HIPAA, PCI Level 1, as well as several other factors. Indeed, one of those things is going to be price.

Now, as it pertains to price and before diving into models and numbers, it’s important to note a couple of things. First, these models and prices discussed in this article are for domestic inbound programs placed in U.S. call centers. You can utilize offshoring for call center outsourcing if you are looking for the best prices. Still, there are several reasons why telemarketing services are best in the U.S. Second; it’s important to note that not every inbound program is created equal. The level of complexity, amount of training, and overall talent of agents required for a particular campaign can affect pricing.

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QCS Stands Out From Other Telemarketing Companies

By A.J. Windle, Director of Client Engagement

Telemarketing CompaniesBorn and raised in the heartland of Nebraska, Quality Contact Solutions (QCS) stands out from other telemarketing companies. QCS has provided outsource telemarketing solutions for over 13 years. Our proven track record of success has allowed us to expand our footprint throughout the United States, growing each year in size and services offered.

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7 Ways To Evaluate Outbound Call Center Teams

outbound call centerBy Michelle Perry, Operations Manager

When evaluating your outbound call center team’s performance, there are a few things you must ask yourself.

    • Have you given them clear and concise goals?
    • Do you have metrics in place so you can measure and track key performance indicators (KPI’s)?
    • Is your team communicating with you frequently?
    • Are you communicating updates to your team frequently?

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Inbound call center outsourcing advantages

By Marcia Jenkins, Senior Operations Manager

Many companies outsource their inbound call center work. What are you missing out on? What are the benefits?

Increased customer satisfaction

inbound call center outsourcingWe all want our call into customer support for any reason to be handled professional and timely. When you outsource your call center work to a trained and highly skilled group of agents, it benefits you because your customers had a good experience. Continue reading

Outbound and inbound call center manager’s formula for worthwhile work

By Shannon Svasek, Operations Manager

Inbound Call CenterWith almost twenty years as an operations manager that is responsible for leading a team of business to business salespeople in an outbound and inbound call center setting, I’ve had the opportunity to reflect on why I enjoy my work and see it as worthwhile work.

Worthwhile work in an outbound and inbound call center setting can mean lots of different things. The ability to work effectively, efficiently, swiftly, completely, whole heartedly and all the while displaying integrity and attention to detail. Does this sound like everything on your want list when hiring for Outbound or Inbound call center agents? Many other Outbound and Inbound call center managers would agree with you. But in the end…is all the work you are doing and the time you spend doing it worthwhile? Employees that display these traits day in and day out are hard to find. So, as management it is up to us to cultivate, display and enforce good work habits. Continue reading