In every aspect of business you are going to hear the word ‘Report’. And for different companies reports mean different things, but every company uses reports for a variety of reasons. For outbound telemarketing, reports are essential for two primary reasons. First, reports help inform the client how the outbound telemarketing program is performing. Second, reports provide key information that a well-trained telemarketing operations manager will use to make critical business decisions that are necessary to maximize performance on the outbound telemarketing program. For these reasons, it is imperative that reports are created with a good understanding of what will be required to ensure a successful program. Continue reading →
Finding an Inbound Telemarketing Services call center honestly isn’t that difficult. Finding the right Inbound Telemarketing Services call center is something that can be a little bit tricky. Also, nothing is worse than finding the wrong Inbound Telemarketing Services call center. So, let’s say that you already have a call center in mind but you know very little about their organization. Of course the first step is having a conversation with the key players within the organization. You have two primary objectives during that initial conversation. Continue reading →
Prior to working for Quality Contact Solutions, I held a variety of positions at a Top 50 Telemarketing Services Firm including Human Resources Generalist. As an HR Generalist, I had many responsibilities and hiring the right people for the job was almost the most difficult to accomplish on a consistent basis.
Sure, filling seats isn’t hard but too many times we found ourselves fitting a square peg into a round hole. I learned the hard way that it is so important to take time and to be patient to identify the right person for the job. I think the same is true for selecting a call center vendor partner for outsourced telemarketing services. Here are the five key categories to evaluate when hiring a call center partner. Continue reading →
by Ryan Apodac, Operations Manager and Training Leader
Some people say that outbound telemarketing is dead. I say that they couldn’t be more wrong. However, I understand where they are coming from. Let’s face it; today’s society is driven by technology. With so many advances in technology every day, things come and go more rapidly these days. Remember that cutting edge cell phone you had to have, which you had to replace before you knew it for the new one with the far superior options? With this immense technology and change, marketers have more tools than ever to generate leads and manage the sales funnel. However, don’t be fooled. Outbound telemarketing continues to be one of the primary tools of successful B2B sales organizations. Continue reading →
What is the role of a managed outsource provider? There are a lot of pieces to the puzzle that make up that answer. I have always said that we manage the work from A to Z and then I explain what that entails. However, it is also important to note that managing the work is very different from micromanaging the work. If we were in a position that we had to micromanage a campaign to make it work, then the value that we bring has been diluted. If I had to sum it up into one phrase, I think it would be the following: Continue reading →