Tag Archives: Financial Services

A PCI Certified Level 1 Call Center will better protect your customer’s data

by Rich Hamilton,  Director of Marketing & Product Development

Technolgy with securityYou’ve made the decision. Your organization is seeking an outsourced call center to work on your behalf. Outsourced call centers are often referred to as Service Agencies, Telemarketing Vendors, or Business Process Outsourcing (BPO). Regardless of what they are called, many factors will need to be considered, including call center size, location(s), management, technology capabilities and experience with different types of calls such as helpdesk, customer service or sales. One factor that should not be overlooked is Information Security. How secure will your customer data be with a potential call center? Let’s look at how a PCI Certified Level 1 Call Center will be able to best protect your customer data as opposed to a call center that is not PCI Certified Level 1. Continue reading

Maximize Results With B2B Outbound Marketing

Effort and Results Graphby Ryan Apodac, Operations Manager & Training Leader

“What’s the Secret Sauce?” is a common question that is asked when I start working with a new client. The answer is: There is no simple answer to that question. Of course there are a multitude of variables to evaluate in B2B marketing campaigns to maximize performance, however it’s easy to overlook the small details that can make a huge impact on your overall results. Here are a few creative techniques that a great telemarketing service partner will use to leverage and maximize results on your B2B outbound marketing campaign. Continue reading

Outbound Marketing Glossary of Terms

by Nathan Teahon, Vice President

Quality Contact Solutions provides outbound marketing and call center solutions that achieve sales results. QCS specializes in business to business telemarketing sales. Many companies consider using outsourced telemarketing as a way to increase sales. Not knowing the industry the way that we do, we wanted to provide an Outbound Marketing Glossary of Terms so that anyone can learn to speak the speak! Continue reading

Telemarketing Services Firm QCS Celebrates 10 Years

10-year-anniversary-badgeJanuary 11, 2017 (Aurora, NE) – Quality Contact Solutions, Inc. is celebrating its 10 year anniversary this month. In conjunction with the 10 year celebration, QCS owners, Dean and Angela Garfinkel announced today that Nathan Teahon has been promoted to Vice President. In his expanded role, Nathan is responsible for leading all telemarketing operations, including client services, I.T. management, performance management, and profit management.

“We’re thrilled to be celebrating 10 years in business. We are so thankful for our clients, employees and vendors that have made our success possible. Nathan has been instrumental in the growth over the past 10 years at QCS. His passion for creating win-win-win relationships and results is inspiring. As a highly competitive person, Nathan brings his “A” game to work every day, ensuring that each of his clients wins on a daily basis. We’re excited to expand Nathan’s role within the QCS organization,” stated Angela Garfinkel, President. Adding “Over the last 10 years QCS has achieved so many significant milestones thanks to our leadership team and our front line’s dedication to the business, including becoming PCI Level 1 certified and WMBE certified.

“As we celebrate our 10th anniversary in 2017, we’re committed to ensuring our clients receive unrivaled results in terms of quality and return on investment. Promoting Nathan to Vice President is a natural progression in our organization’s maturation and growth. We are lucky to have such a deep bench to promote from within. Nathan is an exceptional leader and we’re excited to empower Nathan to lead our organization at a higher level as we continue to increase our company’s breadth and depth.” added Dean Garfinkel, COO.

“I’ve been with QCS for 9 of the past 10 years. I couldn’t be more proud of what we’ve accomplished and I look forward to continued growth and innovation for our clients,” stated Teahon. Nathan is a true, born and bred telemarketer. He grew up in the business and intimately knows (and has played) every position on the field, including supervisor, quality assurance, call center manager, program management, account management, and call center psychologist. Nathan Teahon and his wife Desiree’ have a daughter Londyn age 7 and a son Talon age 12. They live in Aurora, Nebraska. Desiree’ is the Assistant Principal and Learning Coordinator of the local elementary school.

About Quality Contact Solutions

Quality Contact Solutions conducts high quality, telephone-based outbound marketing programs for large and medium businesses and associations. We conduct outbound marketing calls to cross-sell existing customers, renew existing customers, renew memberships, win-back lapsed members or customers, promote conferences, and to upsell customers with new products or services. In addition to generating results with a high return-on-investment, our management team includes telemarketing regulatory compliance experts. We are a PCI Level 1 certified organization with 10 years of client success stories.

www.qualitycontactsolutions.com

Company Contact Dean Garfinkel, COO Quality Contact Solutions, Inc. [email protected] 516-656-5115