Tag Archives: Energy/Utilities

Overcoming Challenges with Telemarketing Services in 2018

By A.J. Windle, Director of Operations

Telemarketing Services Goal for 20182017 was a fun, busy, exciting, and ever-changing year in our telemarketing services company. Looking back on the year has allowed our team to focus not only on our accomplishments but also evaluate and improve on ways to overcome our clients’ challenges (the key reason we exist!).

Here at Quality Contact Solutions we partner with clients everyday who are looking for ways to help them overcome their business challenges. They turn to Telemarketing Services because they need a more productive channel than they are currently using. In some cases, they have aggressive growth goals and have heard what we can do. Some clients want to test a new strategy. Whatever the specific challenge is, at its root, is the necessity to retain and grow the business year over year. This was the biggest challenge of 2017 and with no doubt that focus will be continued in 2018. Continue reading

5 Keys for Selecting a Telemarketing Services Vendor

Telemarketing services roadmap to success

by A.J. Windle, Director of Operations

Prior to working for Quality Contact Solutions, I held a variety of positions at a Top 50 Telemarketing Services Firm including Human Resources Generalist. As an HR Generalist, I had many responsibilities and hiring the right people for the job was almost the most difficult to accomplish on a consistent basis.

Sure, filling seats isn’t hard but too many times we found ourselves fitting a square peg into a round hole. I learned the hard way that it is so important to take time and to be patient to identify the right person for the job. I think the same is true for selecting a call center vendor partner for outsourced telemarketing services. Here are the five key categories to evaluate when hiring a call center partner. Continue reading

Outbound Telemarketing is Critical For Today’s Marketers

by Ryan Apodac, Operations Manager and Training Leader

outbound-marketing-the-dealer-dealing-an-ace-of-heartsSome people say that outbound telemarketing is dead. I say that they couldn’t be more wrong. However, I understand where they are coming from. Let’s face it; today’s society is driven by technology. With so many advances in technology every day, things come and go more rapidly these days. Remember that cutting edge cell phone you had to have, which you had to replace before you knew it for the new one with the far superior options? With this immense technology and change, marketers have more tools than ever to generate leads and manage the sales funnel. However, don’t be fooled. Outbound telemarketing continues to be one of the primary tools of successful B2B sales organizations. Continue reading

QCS Reps Produce the Best Outbound Marketing Results

By Marcia Jenkins, Senior Operations Manager

outsource-button-on-touchscreenAt Quality Contact Solutions (QCS), I am responsible for managing a team of about 30 Inside Sales Representatives (ISRs). We call them ISRs because the job that they do goes well beyond the typical outbound telemarketing representative role. Many of our ISRs are responsible for closing hundreds of thousands of dollars in sales (over the phone) on an annual basis. Many of them have received several hundred hours of training and professional development over the course of their 10+ years in their role. Finding the right people to fill my Inside Sales Representative positions can be challenging. I believe that others in our industry face similar challenges. Continue reading

Conducting Outbound Marketing for Utilities is Worthwhile Work

Light Bulb with Filament Forming a HouseBy Heather Dubas, Senior Operations Manager

The main reason that Quality Contact Solutions exists is because the world is driven by sales. If you think about it, each one of us is involved in some sort of sales transaction every day. We are either purchasing something for immediate satisfaction or we are using something, like electricity, which we will end up making a payment on at some point in time. It is never-ending! Because of this sales driven world, QCS exists… and we’ve been in business for 10 years! We are moving forward, as strong as ever, because we only conduct worthwhile work. Our clients are the best around, especially our electric and gas utilities clients that offer value-added additional products and services to their customers. Continue reading