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Contact Management Services Expert Featured on Business Radio

Wharton School of Business interview with Angela GarfinkelContact Managemetns ServicesListen Here

Business Radio Powered by the Wharton School of Business interviewed call center and telemarketing industry expert, Angela Garfinkel, for the drive-time segment on SiriusXM 111 titled, “Work of Tomorrow”

Work of TomorrowChristian Terwiesch, Professor at the Wharton School of Business at the University of Pennsylvania hosts the segment each week which looks at how new technology is causing disruptions in existing industries, changing the meaning of work along the way.

In the episode featuring Angela Garfinkel, Christian and Angela discussed how call centers are evolving and how live agents are critical to business success in 2018. The episode aired on 1/15/2018 at 5 pm ET and is being repeated throughout the week.

 

Want to connect with Angela?
Call: 516-656-5118
[email protected]
or book a call here

www.linkedin.com/in/angelagarfinkel

Organized in Outsourced Telemarketing Services

By Angela Garfinkel, President

Outsourced telemarketing services checklistOne of my hobbies is organizing. I get sheer joy from taking disorganized stuff and organizing it. I also love to read books about organizing. Many of you have probably read that bestseller, “The Life Changing Magic of Tidying Up”, by Marie Kondo. If you haven’t read it, please pick it up, but promise me that after you’ve read it you will gift it to someone else or donate it. We all need less “stuff” hanging around in our homes. Unless that book gives you ongoing joy, let it go to someone else to learn from and enjoy. Continue reading

How to Have Fun in Inbound and Outbound Telemarketing

by Shannon Svasek, Operations Manager

Outbound Telemarketing Employees celebrating with a pink ballLet’s face it, telemarketing isn’t always “fun”. As an operations manager in an outsourced telemarketing agency with agents in a brick and mortar setting as well as in an at home setting, I know first-hand what it takes to make the job fun for the agents. But before I tell you my secrets, let me take you through the job. It’s not easy work. It takes dedication, self-motivation and the drive to want to succeed. Think about these items when creating incentives: Continue reading

Telemarketing Services for Associations is Worthwhile Work

By A.J. Windle, Sr. Operations Manager

One of the core values at Quality Contact Solutions is making sure that we are conducting worthwhile work. What we mean by that is work that each of our team members can be proud to tell their family and friends about. It’s work that negates the stigma of typical telemarketing services and bridges the gap between outbound pitch/close and relationship marketing. Continue reading

Telemarketing Still in the FCC and FTC Crosshairs: PACE Recap

By Angela Garfinkel, President and Founder of Quality Contact Solutions

Picture of Angela Garfinkel and Dean Garfinkel with Tucker CarlsonThe 2016 PACE TCPA Summit was business as usual for most of the 300+ attendees. Special guest speakers included Mark Stone from the Federal Communications Commission, Lois Greisman from the Federal Trade Commission and Tucker Carlson, Fox News Co-Host. In addition, a host of legal experts and compliance consultants shared their viewpoints on how to best protect and defend against a TCPA class action lawsuit. “How to place telemarketing calls to wireless phone numbers (legally)” is still the number one issue facing the outbound telemarketing industry. And the answer isn’t that simple. If you have prior express written consent, there is still two large issues: “Revocation of Consent” and “Reassigned phone numbers”. If you don’t have prior express written consent, you can place telemarketing calls if you use the correct technology – a non-Automated Telephone Dialing System (non-ATDS). But what is a non-ATDS? Even experts don’t agree. Continue reading