This is why the STIR/SHAKEN framework is important and how it impacts call centers.
Here are the factors to consider when choosing to use a call center vs. contact center.
The impact of telemarketing rules and changes for 2021
For Quality Assurance and Training purposes, this call may be monitored…
On March 16, 2018, the U.S. Court of Appeals for the D.C. Circuit released it decision in the ACA Int’l vs. FCC case, about 17 months after oral argument.
This article shows some of the reasons why you should develop a QA checklist that is short and concise for call center monitoring.
November 1, 2017 (Indianapolis, IN)
he Professional Association for Customer Engagement (PACE) is pleased to announce the addition of Puerto Rico to the PACE USA DNC Regulatory Guide.
The Federal Communications Commission issued a Declaratory Ruling in July 2015 which wreaked havoc on the outbound telemarketing industry.
QCS developed a compliant non-ATDS solution two years ago and we continue to use that same solution today.
Making calls for eight hours a day, speaking to hundreds of potential customers each week, can seem daunting.