For Quality Assurance and Training purposes, this call may be monitored… One of the best practices for ensuring quality and consistency of customer experience is to utilize call monitoring.
On March 16, 2018, the U.S. Court of Appeals for the D.C. Circuit released it decision in the ACA Int’l vs. FCC case, about 17 months after oral argument.
This article shows some of the reasons why you should develop a QA checklist that is short and concise for call center monitoring.
November 1, 2017 (Indianapolis, IN)
he Professional Association for Customer Engagement (PACE) is pleased to announce the addition of Puerto Rico to the PACE USA DNC Regulatory Guide.
The Federal Communications Commission issued a Declaratory Ruling in July 2015 which wreaked havoc on the outbound telemarketing industry.
QCS developed a compliant non-ATDS solution two years ago and we continue to use that same solution today.
Making calls for eight hours a day, speaking to hundreds of potential customers each week, can seem daunting.
By Rich Hamilton, Director of Marketing & Product Development Throughout the course of my time here at Quality Contact Solutions, whether it is helping to set up a telemarketing program for a client or auditing a call center for telemarketing compliance to federal and state laws, I have observed that there is some confusion about […]
March 6, 2017 (Aurora, NE) Quality Contact Solutions, Inc. (QCS) a contact center specializing in B2B sales has appointed Rich Hamilton, CECP to Director of Marketing and Product Development. In his new role, Rich will be leading the marketing efforts for the company as well as overseeing new product development. “We’re thrilled to announce this […]
One of the best things about outbound telemarketing is that everything can be measured.