Call Center STIR/SHAKEN Authentication: Are Your Calls Signed with Full Attestation (A)?
This is why the STIR/SHAKEN framework is important and how it impacts call centers.
Contact Center vs. Call Center: Which Is Best For Your Company?
Here are the factors to consider when choosing to use a call center vs. contact center.
How to Comply With Telemarketing Rules in 2021
The impact of telemarketing rules and changes for 2021
Why use call monitoring in your call center
For Quality Assurance and Training purposes, this call may be monitored…
Outbound Call Center and Telemarketing TCPA Case Update
On March 16, 2018, the U.S. Court of Appeals for the D.C. Circuit released it decision in the ACA Int’l vs. FCC case, about 17 months after oral argument.
Call Center Monitoring Checklist: Brief is Best
This article shows some of the reasons why you should develop a QA checklist that is short and concise for call center monitoring.
Telemarketing Services Compliance Update
November 1, 2017 (Indianapolis, IN)
he Professional Association for Customer Engagement (PACE) is pleased to announce the addition of Puerto Rico to the PACE USA DNC Regulatory Guide.
How to Ensure TCPA Consent for Outbound Telemarketing
The Federal Communications Commission issued a Declaratory Ruling in July 2015 which wreaked havoc on the outbound telemarketing industry.
Telemarketing Services and Non-ATDS Dialing Best Practice
QCS developed a compliant non-ATDS solution two years ago and we continue to use that same solution today.
How to Have Fun in Inbound and Outbound Telemarketing
Making calls for eight hours a day, speaking to hundreds of potential customers each week, can seem daunting.