Over the years, as a PACE Customer Engagement Compliance Professional (CECP), I have audited dozens of companies for their compliance with telemarketing laws. As you may be aware, the landscape of telemarketing laws can be very complex, with federal regulations written by the FCC and FTC along with considerations for state-specific requirements. Since these laws […]
The impact of telemarketing rules and changes for 2021
Use this checklist and avoid violating rules and regulations governing the outbound telemarketing industry.
The State of Mississippi has recent adopted emergency rules which modify its Telephone Solicitation Act.
The State of Indiana has amended its Telemarketer Registration law as of July 1, 2019.
To ensure your telemarketing compliance risk is minimized, we recommend doing a monthly or quarterly assessment.
Learn about the four primary areas that associations must be aware of and comply with.
Many associations and trade organizations use robocalls (automated calls without live agents) to blast messages to their potential attendees and members in advance of a trade show or conference.
On March 16, 2018, the U.S. Court of Appeals for the D.C. Circuit released it decision in the ACA Int’l vs. FCC case, about 17 months after oral argument.
Today there are 13 states that have their own state-specific Do Not Call registries which are maintained separately from the National Do Not Call list.