Tag Archives: Company News

QCS Named Top Outbound Service Provider by Clutch

Quality Contact Solutions (QCS) was recognized as a leading outbound services provider. To attain this position, QCS underwent a thorough analysis involving a variety of factors. Business analysts at Clutch, a ratings and reviews firm in Washington, DC, evaluated hundreds of companies across the world providing outbound services. Analysts took multiple criteria in their research, including the services a company provides, market presence within the outbound industry, and quality of work portrayed through verified client reviews. QCS made it into the top 10 list for best B2B appointment setting services, telemarketing, and B2B lead generation services.

Clutch B2bClutch LogoClutch Telemarketing Award






The central reason for QCS’s leadership position regards client reviews. Clutch analysts conducted comprehensive interviews compromised of elements that would help identify companies as high performers in the outbound industry. From these reviews, QCS proved to be an impressive service provider in ability to deliver exceptional results, increase sales, provide attentive customer service, and manage projects with efficiency.

Obtaining this position was no easy feat. As a company, QCS focuses on having dedicated, knowledgeable, and customer service oriented teams to provide exceptional results for each client. Delivering high-quality outbound services requires a mission to surpass client expectations, in which we are committed to and now recognized for.

Clients look to QCS for effective solutions to their business goals, and we proactively work to achieve them. To see firsthand what our clients had to say about our services and quality of work, we invite you to visit QCS’s Clutch profile. A few noteworthy comments include:

“Their time management is strong.” – IT Firm

“They have a strong capacity and are easy to use.” – Transportation Company

“[QCS] improved our revenue 23%.” – Products Firm

List Segmentation for Outbound Marketing

outbound marketing

By Nathan Teahon, Vice President of Operations

Here’s a fact: Just as people have a unique set of strengths and weaknesses, outbound marketing call center operations also have distinct strengths and weaknesses. Here’s another fact: the customers that we call via outbound marketing also have distinct characteristics that differentiate them. Based on this fact, why do so many outbound marketing campaigns treat customers the same? I believe that failing to segment an outbound marketing list is a huge missed opportunity. Continue reading

QCS Announces Sponsorship at Upcoming PACE Orlando Convention


Quality Contact Solutions (QCS) is proud to sponsor the upcoming PACE Convention in Orlando, FL April 3-5, 2016. PACE is an acronym for Professional Association for Customer Engagement. QCS has been an active member for nearly 10 years. QCS owners, Dean & Angela Garfinkel, have been active PACE supporters for 15+ years. Dean currently serves as the Treasurer on the PACE National Board of Directors. Angela currently serves as the Marketing Chair on the PACE Central Chapter Board of Directors. Continue reading

Top 5 Metrics for Inbound Telemarketing Services

So there I was coffee in hand ready to take on the day like every other day that week. As I walk into the office I am immediately struck (like a brick to the face) with the sounds of chaos and I suddenly realize, this is not going to be your ordinary day. The phones were ringing off the hook. We had 20 calls in queue and customers waiting for 5 minutes to talk with a representative. Supervisors are driving short calls and there is a quick training going on in some back room with a group of newbies shaking in their booties in an effort to get all calls covered. All the while management is watching the ASA quickly increase, service levels are shot, and I don’t even want to discuss the abandon rates. On a positive note, occupancy rates are great!

Here, we go! Man the battle stations, baton down the hatches, and for the love of everything holy let’s get ahead of this volume. Does this sound familiar to anyone? Continue reading

Angela Garfinkel Earns PACE CECP Compliance Certification

September 16, 2015 (Aurora, NE):  Quality Contact Solutions, Inc. announced today that Angela Garfinkel, President of Quality Contact Solutions, has earned the Customer Engagement Compliance Professional (CECP) certification through the Professional Association for Customer Engagement (PACE).

Garfinkel was part of the first class which was tested and certified in early September 2015.  The CECP certification program includes rigorous instruction and testing to ensure the individual has a thorough knowledge of telemarketing regulations (both U.S. and Canada), CAN-SPAM regulations, Canada Anti-Spam Legislation (CASL), Do Not Track regulations, faxing regulations, and regulations which impact text messages and telephone calls to mobile phone numbers for both sales and non-sales purposes. Continue reading