One of the most overlooked pieces of the equation can be successfully getting past the gatekeeper to a decision maker.
Many organizations utilize outsourced telemarketing to achieve their sales goals.
Quality Contact Solutions (QCS) was recognized as a leading outbound services provider.
Here’s a fact: Just as people have a unique set of strengths and weaknesses, outbound marketing call center operations also have distinct strengths and weaknesses.
Quality Contact Solutions (QCS) is proud to sponsor the upcoming PACE Convention in Orlando, FL April 3-5, 2016. PACE is an acronym for Professional Association for Customer Engagement. QCS has been an active member for nearly 10 years. QCS owners, Dean & Angela Garfinkel, have been active PACE supporters for 15+ years. Dean currently serves […]
So there I was coffee in hand ready to take on the day like every other day that week. As I walk into the office I am immediately struck (like a brick to the face) with the sounds of chaos and I suddenly realize, this is not going to be your ordinary day. The phones […]
September 16, 2015 (Aurora, NE)
Quality Contact Solutions, Inc. announced today that Angela Garfinkel, President of Quality Contact Solutions, has earned the Customer Engagement Compliance Professional (CECP) certification through the Professional Association for Customer Engagement (PACE).
At QCS, our B2B Telemarketing Sales teams have been laser focused on setting goals and communicating those goals throughout the organization. Goal setting and effective communication breed success. In fact, one of the main differences between a successful company and an unsuccessful company is the ability to communicate effectively throughout its own organization. At QCS, […]
We all have experienced that stigma at one point or another about telephone sales…you know what I’m talking about…the cheesy voice with the script, the person that doesn’t listen to you, the call that you listen to with no intent to purchase the product that is being presented to you for fear of being rude. […]
Using Local Caller ID services in outbound telemarketing has proven successful for increasing answer rates in the call center.