I recently read the book A Rowers’ Code and the message in the book has really stuck with me. To be successful, it is important to build a great team and one of the keys to doing this is creating relationships. Having a great relationship with the members of your team is key to the quality of your work. The book’s message is that your business is like a ‘boat’ and you must fill that boat with people that all want to work hard and move in the same direction for success. Most of us have been on a boat and believe me, nothing is scarier than having people on that boat that move in a different direction and start rocking that boat. You must build relationships with people so that you can fill your ‘boat’ with individuals that want to go the same direction. Here at Quality Contact Solutions, I am very fortunate to be part of a great team as well as having the privilege to work with many call center management teams that really know how to build great relationships and fill their ‘boat’ with the best people around! Continue reading →
Not just anyone can be a telemarketing agent. It is a tough job that gets a bad rap (most frequently from my 93-year-old grandmother!). Not many people can make phone calls for 8 hours a day, 5 days a week and stay happy and content. That is why at Quality Contact Solutions we only take on “worthwhile” work. One of those “worthwhile” work types is membership renewal call services for associations. I will be the first to tell you that not only are association clients great to work with, so are their members! That is why quality must be the main priority for membership renewal telemarketing calls. Continue reading →
By Ryan Apodac, Operations Manager/Training Leader
Let’s face it. We’re living in a very competitive age. Existing customers have many choices and options. The best telemarketing companies are in a constant whirlwind, adapting to the market and over-coming new challenges. Ultimately, the key to success is adaptation. In the world of sales, making the most out of each contact is a top concern of the best telemarketing companies. With existing customers, cross sells can make all the difference. Let’s take a look at the 3 key elements to an effective existing customer cross sell telemarketing campaign. Continue reading →
Here’s a question for call center outsourcing vendors: How do you know you have the best telemarketing reps on your campaign? They share many of the same characteristics.
The best outbound telemarketing sales reps are persistent. They continue firmly in a course of action in spite of difficulty or opposition. If you have ever done telemarketing, you know it’s tough! When a sales rep has been around a long time, you know they are a persistent person, working hard, day in and day out to overcome the obstacles in their way!
They have confidence and know they can get the job done. They take ownership and don’t look for reasons to explain away their poor results. These persistent reps keep trying to get better and use available resources. These reps grow every day and get better every day, they are not happy with mediocre results. Our outbound sales reps at QCS are persistent! Continue reading →
August 29, 2017 (Aurora, NE) – Quality Contact Solutions (QCS) registered as a Federal Contractor, both as a certified woman owned and as a small business enterprise. QCS will qualify for contract dollars which are set aside by the government to be spent on small businesses (23%) and for woman-owned businesses (5%). The company wants to provide the highest quality services that will support USA government initiatives for both consumers and businesses alike. The team felt this rigorous and stringent initiative was necessary to achieve our strategic goals. Continue reading →