When evaluating your outbound call center team’s performance, there are a few things you must ask yourself.
Using a call monitoring form is essential to assess the quality of interaction between the front-lines and the customer.
People ask me all the time. How many evaluations should be done for an effective call monitoring program in our call center?
For Quality Assurance and Training purposes, this call may be monitored… One of the best practices for ensuring quality and consistency of customer experience is to utilize call monitoring.
Here at Quality Contact Solutions we partner with clients everyday who are looking for ways to help them overcome their business challenges.
By Marcia Jenkins, Senior Operations Manager Is your coaching effective? If yes, the next time you listen to your outbound telemarketing sales rep, you will hear the changes in their calls. If not, you will have to coach on that issue again. If you find yourself conducting repeated coaching with the same reps with the […]
Finding the right Inbound Telemarketing Services call center is something that can be a little bit tricky.
Making calls for eight hours a day, speaking to hundreds of potential customers each week, can seem daunting.
Have you ever held back an idea because you thought it was just so far out there that no one will ever go for it?
March 6, 2017 (Aurora, NE) Quality Contact Solutions, Inc. (QCS) a contact center specializing in B2B sales has appointed Rich Hamilton, CECP to Director of Marketing and Product Development. In his new role, Rich will be leading the marketing efforts for the company as well as overseeing new product development. “We’re thrilled to announce this […]