7 Ways to Thrive Working from Home as a Call Center Agent
We’ve compiled seven tips to help you succeed working from home.
7 Ways To Evaluate Outbound Call Center Teams
These are 7 of the most commonly used metrics to evaluate the success of an outbound call center.
6 Quick & Reliable Ways To Increase Sales For Your Business
Use these simple yet effective ways to increase sales this year.
Why A Call Monitoring Form is an Essential Asset
Using a call monitoring form is essential to assess the quality of interaction between the front-lines and the customer.
5 Ways Call Center Services Can Positively Influence Customer Experience
Call centers can impact customer experience by doing these 5 things.
Monitoring Your Salespeoples’ Gatekeeper Skills
One of the most overlooked pieces of the equation can be successfully getting past the gatekeeper to a decision maker.
Call Monitoring: The Case for Quality over Quantity
People ask me all the time. How many evaluations should be done for an effective call monitoring program in our call center?
Why use call monitoring in your call center
For Quality Assurance and Training purposes, this call may be monitored…
Overcoming Challenges with Telemarketing Services in 2018
Here at Quality Contact Solutions we partner with clients everyday who are looking for ways to help them overcome their business challenges.
Coaching for Improved Outbound Telemarketing Performance
By Marcia Jenkins, Senior Operations Manager Is your coaching effective? If yes, the next time you listen to your outbound telemarketing sales rep, you will hear the changes in their calls. If not, you will have to coach on that issue again. If you find yourself conducting repeated coaching with the same reps with the […]