10 Best Practices for Delivering Virtual Training
Virtual training is becoming common in the workplace as more companies are trending to a virtual model.
What Makes Outsource Telemarketing Supervisors Successful?
Find out what makes outsource telemarketing supervisors successful
Call Center Outsourcing: Outsource Your Inhouse Customer Care
There are many key steps and factors that come into play when considering outsourcing.
Attributes of a Successful Contact Solutions Supervisor
There are three primary attributes that a successful Contact Solutions Supervisor embodies on a daily basis.
Why Outsourced Telemarketing With Owner-Operators Is Best
One of the longest conversations I have with people outside of our organization is how our business model works.
Best Compensation Models for the Outsourced Call Center
When utilizing outsourced call centers, there are many variables to consider when entrusting someone with your telemarketing campaign.
Contact Management Services Expert Featured on Business Radio
In the episode featuring Angela Garfinkel, Christian and Angela discussed how call centers are evolving and how live agents are critical to business success in 2018.
How to Ensure TCPA Consent for Outbound Telemarketing
The Federal Communications Commission issued a Declaratory Ruling in July 2015 which wreaked havoc on the outbound telemarketing industry.
QCS Now Qualified for Government Call Center Contracts
April 29, 2017 (Aurora, NE)
QCS registered as a Federal Contractor, both as a certified woman owned and as a small business enterprise.
How to Create the Perfect Outbound Telemarketing Report
It is imperative that reports are created with a good understanding of what will be required to ensure a successful program.