Tag Archives: Automotive

5 Keys for Selecting a Telemarketing Services Vendor

Telemarketing services roadmap to success

by A.J. Windle, Director of Operations

Prior to working for Quality Contact Solutions, I held a variety of positions at a Top 50 Telemarketing Services Firm including Human Resources Generalist. As an HR Generalist, I had many responsibilities and hiring the right people for the job was almost the most difficult to accomplish on a consistent basis.

Sure, filling seats isn’t hard but too many times we found ourselves fitting a square peg into a round hole. I learned the hard way that it is so important to take time and to be patient to identify the right person for the job. I think the same is true for selecting a call center vendor partner for outsourced telemarketing services. Here are the five key categories to evaluate when hiring a call center partner. Continue reading

Outbound Telemarketing is Critical For Today’s Marketers

by Ryan Apodac, Operations Manager and Training Leader

outbound-marketing-the-dealer-dealing-an-ace-of-heartsSome people say that outbound telemarketing is dead. I say that they couldn’t be more wrong. However, I understand where they are coming from. Let’s face it; today’s society is driven by technology. With so many advances in technology every day, things come and go more rapidly these days. Remember that cutting edge cell phone you had to have, which you had to replace before you knew it for the new one with the far superior options? With this immense technology and change, marketers have more tools than ever to generate leads and manage the sales funnel. However, don’t be fooled. Outbound telemarketing continues to be one of the primary tools of successful B2B sales organizations. Continue reading

QCS Reps Produce the Best Outbound Marketing Results

By Marcia Jenkins, Senior Operations Manager

outsource-button-on-touchscreenAt Quality Contact Solutions (QCS), I am responsible for managing a team of about 30 Inside Sales Representatives (ISRs). We call them ISRs because the job that they do goes well beyond the typical outbound telemarketing representative role. Many of our ISRs are responsible for closing hundreds of thousands of dollars in sales (over the phone) on an annual basis. Many of them have received several hundred hours of training and professional development over the course of their 10+ years in their role. Finding the right people to fill my Inside Sales Representative positions can be challenging. I believe that others in our industry face similar challenges. Continue reading

Outbound Marketing for the Automotive Industry

By Heather Dubas, Senior Operations Manager

outbound marketing a lot of bright colored cars in a lotWalking into a car dealership can be stressful, but also very exciting! One of the biggest purchases you can make is a new vehicle. We all want one and most of us do not get the opportunity often since it is such a big expense. When we do purchase a new car, many times it will come with a maintenance plan that you purchase or is provided by the dealership or manufacturer. We all lead busy lives and remembering to make those maintenance appointments can be put on the back burner until it may be too late. There is nothing worse than seeing that light come on your dash and know that you need to go in right away for an oil change or tire rotation and not have time for a few weeks. Now your new car will suffer and its longevity may be compromised, as well as your bank account. The last thing, as an owner or manager at a dealership, you want your employees doing is spending precious time making calls to customers when they could be out selling or servicing vehicles. Quality Contact Solutions is here to help dealerships with outsourced telemarketing to follow up on sales and service by reaching out to your customers to ensure that they had a positive sales experience and also help them with those reminders of maintenance that they may forget about within their busy daily lives. Here are some key factors in how we can help with your outbound marketing. Continue reading

Rev Up Your Outbound Marketing Dialing Strategies

by A.J. Windle, Director of Operations

Man waving checkered FlagOutbound Marketing is a performance driven channel and everyone is working to pull the right levers to maximize results. Think of it like a NASCAR race, just like there are hundreds of cars vying for the winning position there are hundreds of Outsourced Telemarketing firms looking to produce the highest results. So if everyone has a car with an engine and every Outsourced Telemarketing firm can make outbound phone calls then what separates the competition? It’s management, technology, dialing strategies and the levers each team pulls to maximize results. Quality Contact Solutions is a highly specialized Outbound Marketing firm that has a tremendous amount of management experience and knows exactly what levers to pull to increase results on each client program. Let’s take a look at some dialing strategies that will help your organization rev up your outbound marketing engine. Continue reading