Tag Archives: Associations

Association Membership Retention is Improved by Phone

By Heather Dubas, Senior Operations Manager

Associate-baseball-and-batThe primary goal of every company that is offering a product or service is to sell as much of that product or service as you possibly can. Once you sell that product or service, retaining those customers is key for repeat business and referrals. This goal is no different for associations that offer memberships to potential members. Quality Contact Solutions has been helping associations with membership retention with specialized membership retention and renewal telemarketing campaigns for years and we are gaining even more momentum in 2017. Continue reading

Maximize your Membership renewals with Outbound Marketing

by A.J. Windle, Director of Operations

picture of black dress shoes and an arrow pointing left at the work Past and another arrow pointing right at the word FutureOver the years I have had the pleasure of working with many great non-profit associations. Their lifeblood is membership and every great association’s goal is to maximize their membership renewals. In a perfect world 100% of an association’s current members would renew on an annual basis, allowing the association to focus on new growth and providing value-added services to the membership. Well, this isn’t a perfect world and there are always a percentage of members that decide not to renew or forget to renew each year. For this reason, associations must allocate a portion of their marketing dollars on membership retention. Plus, the cost of renewing an existing member is far lower than the cost of acquiring a new member. It just makes good business sense. Quality Contact Solutions has extensive experience in assisting non-profit organizations and associations with achieving their membership renewal goals via outbound telemarketing. We have helped many associations maximize Continue reading

Telemarketing Services for Associations is Worthwhile Work

By A.J. Windle, Sr. Operations Manager

One of the core values at Quality Contact Solutions is making sure that we are conducting worthwhile work. What we mean by that is work that each of our team members can be proud to tell their family and friends about. It’s work that negates the stigma of typical telemarketing services and bridges the gap between outbound pitch/close and relationship marketing. Continue reading

Best Use of Email in Outbound Telemarketing Programs

By Rich Hamilton, Vice President of Compliance and Administration Services

Sending email to anyone throughout the worldChances are if you are reading this you are currently running an outbound telemarketing campaign as part of your selling strategy.  Whether or not the telemarketing campaign is successful, you have decided you want to look into adding email as a form of communication.  Is it worth the time it will take the agents to send out the emails?  What will the Return on Investment (ROI) be?  What types of emails should be sent?  How will the agents send the emails? Continue reading

A Third Party Can Maximize Outbound Telemarketing Results

By Angela Garfinkel, President and Founder of Quality Contact Solutions

Using a third party organization that performs the telemanagement function will increase your outsourced telemarketing program performance nine times out of 10. There are three distinct reasons for the increase in performance. Continue reading