Tag Archives: Agriculture

Telemarketing Services Firm honoring Military Spouse

by Darla Jorgenson, Accounting Manager

Soldier-coming-homeI am excited to announce that Quality Contact Solutions, Inc. is recognizing Mrs. Karilee Joseph on May 17, 2017 in honor of Military Spouse Appreciation Day. Kari is one of our most successful B2B telemarketing representatives. She works for one of our healthcare clients conducting outbound and inbound telemarketing services on a daily basis. Continue reading

Outbound Telemarketing is Critical For Today’s Marketers

by Ryan Apodac, Operations Manager and Training Leader

outbound-marketing-the-dealer-dealing-an-ace-of-heartsSome people say that outbound telemarketing is dead. I say that they couldn’t be more wrong. However, I understand where they are coming from. Let’s face it; today’s society is driven by technology. With so many advances in technology every day, things come and go more rapidly these days. Remember that cutting edge cell phone you had to have, which you had to replace before you knew it for the new one with the far superior options? With this immense technology and change, marketers have more tools than ever to generate leads and manage the sales funnel. However, don’t be fooled. Outbound telemarketing continues to be one of the primary tools of successful B2B sales organizations. Continue reading

QCS Reps Produce the Best Outbound Marketing Results

By Marcia Jenkins, Senior Operations Manager

outsource-button-on-touchscreenAt Quality Contact Solutions (QCS), I am responsible for managing a team of about 30 Inside Sales Representatives (ISRs). We call them ISRs because the job that they do goes well beyond the typical outbound telemarketing representative role. Many of our ISRs are responsible for closing hundreds of thousands of dollars in sales (over the phone) on an annual basis. Many of them have received several hundred hours of training and professional development over the course of their 10+ years in their role. Finding the right people to fill my Inside Sales Representative positions can be challenging. I believe that others in our industry face similar challenges. Continue reading

Rev Up Your Outbound Marketing Dialing Strategies

by A.J. Windle, Director of Operations

Man waving checkered FlagOutbound Marketing is a performance driven channel and everyone is working to pull the right levers to maximize results. Think of it like a NASCAR race, just like there are hundreds of cars vying for the winning position there are hundreds of Outsourced Telemarketing firms looking to produce the highest results. So if everyone has a car with an engine and every Outsourced Telemarketing firm can make outbound phone calls then what separates the competition? It’s management, technology, dialing strategies and the levers each team pulls to maximize results. Quality Contact Solutions is a highly specialized Outbound Marketing firm that has a tremendous amount of management experience and knows exactly what levers to pull to increase results on each client program. Let’s take a look at some dialing strategies that will help your organization rev up your outbound marketing engine. Continue reading

A PCI Certified Level 1 Call Center will better protect your customer’s data

by Rich Hamilton,  Director of Marketing & Product Development

Technolgy with securityYou’ve made the decision. Your organization is seeking an outsourced call center to work on your behalf. Outsourced call centers are often referred to as Service Agencies, Telemarketing Vendors, or Business Process Outsourcing (BPO). Regardless of what they are called, many factors will need to be considered, including call center size, location(s), management, technology capabilities and experience with different types of calls such as helpdesk, customer service or sales. One factor that should not be overlooked is Information Security. How secure will your customer data be with a potential call center? Let’s look at how a PCI Certified Level 1 Call Center will be able to best protect your customer data as opposed to a call center that is not PCI Certified Level 1. Continue reading