Tag Archives: Affiliations

QCS Receives Woman Owned Business Certification

Quality Contact Solutions, a business specializing in telemanagement and call center consulting services, received national certification as a Women’s Business Enterprise by the Women’s Business Development Center/Chicago, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).

WBENC’s national standard of certification implemented by the Women’s Business Development Center/Chicago is a meticulous process including an in-depth review of the business and site inspection. The certification process is designed to confirm the business is at least 51% owned, operated and controlled by a woman or women.

By including women-owned businesses among their vendors, corporations and government agencies demonstrate their commitment to fostering diversity and the continued development of their supplier/vendor diversity programs.

Company president, Angela Morris, commented: “Since forming the company in 2007, the company has been 100% woman-owned. We became aware of the opportunity to become certified and it made sense to participate in the process because we already met each of the requirements.” Ms. Morris went on to say, “We’ve already received positive feedback from numerous clients that QCS’s new certification will help meet their supplier diversity goals.”

About Quality Contact Solutions: Quality Contact Solutions (QCS) was founded in 2007 by Angela Morris. The company specializes in telemanagement, consulting and quality monitoring for the call center industry. QCS currently serves healthcare, radio promotions, business to business, consumer goods, insurance, and manufacturing sectors. In addition, the company maintains an active membership and involvement in the American Teleservices Association, Direct Marketing Association and the Society of Consumer Affairs Professionals. To learn more about Quality Contact Solutions, please visit www.qualitycontactsolutions.com.

About WBENC: The Women’s Business Enterprise National Council is the nation’s largest third party certifier of businesses owned and operated by women in the United States. WBENC is a resource for the more than 700 US companies and government agencies that rely on WBENC’s certification as an integral part of their supplier diversity programs. For more information about WBENC, please visit www.wbenc.org.

QCS Conducts ATA-SRO Audit for Marketlink

Quality Contact Solutions’ President, Angela Morris announced that the firm has completed its first American Teleservices Association Self-Regulatory Organization (ATA-SRO) audit. Marketlink, Inc. successfully met all ATA Accreditation criteria and was been approved by the SRO Trustees and the ATA Board of Directors.

According to Ms. Morris, the audit process went smoothly. “Marketlink has a strong track record of outbound telemarketing compliance. This process (being audited by an independent third party) just validated the compliance program that Marketlink already had in place for the last few years,” stated Ms. Morris.

“We are extremely pleased to receive this national recognition and proud to be one of the first companies to support the ATA’s Accreditation Program,” said Kourtney Keough, CEO of Marketlink. “It’s a great tribute to our management team and all of our employees who are committed to maintaining high standards and providing quality customer service.”

“We take compliance very seriously and are confident in the compliance program we built,” said Andrea Henson, Director of Compliance and Production. “Obtaining SRO certification was a great way to validate our program and confirm to our clients that we have a comprehensive program.”

The team at Quality Contact Solutions is gearing up for increased SRO auditing activity. “We anticipate that there will be a flurry of audit activity over the next six to twelve months as companies take the next step of formally documenting their compliance programs. There are a lot of compliant companies out there. They just need to take that last step of bringing in the external auditor to and formalizing their compliance program with the ATA-SRO accreditation,” Ms. Morris added.

ATA’s Josh Scism, Director of Government of Affairs, sees an increased interest level in the SRO program. Mr. Scism commented, “The Federal Trade Commission (FTC) has encouraged us to continue building the program. They are watching our progress closely to see if our industry will proactively adopt this strategy of personal accountability. We are very pleased to have numerous “household name” corporations step to the plate. This is exactly what the federal enforcement agencies want to see, thus we think this is an excellent indicator of the momentum that is being created by the ATA-SRO and spells out the expectations around the corner as both a vendor requirement in the private sector and best practice efforts upon FTC inspection. We are very pleased to have Marketlink achieve their ATA-SRO Accreditation and join the growing list of preferred call center operations in America.”

About Quality Contact Solutions (QCS): QCS is a specialized consulting and telemanagement firm serving the call center industry. In addition to managing outsourced programs for clients, QCS has on-staff personnel with expertise in the ATA-SRO accreditation process, including performing the third-party, independent audit required for accreditation. For more information about Quality Contact Solutions, visit www.qualitycontactsolutions.com.

About the ATA: The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. ATA provides leadership in the professional and ethical use of the telephone for conducting business and is committed to serving the needs of its members, recommending the highest standards of quality for the channel and protecting the rights of consumers. Members benefit from the ATA’s strong advocacy at the national and state level; advanced and timely educational opportunities and business-building events; advocacy and support in the public realm; and rich and trusted resources for Teleservices professionals.

About the American Teleservices Association’s Self-Regulatory Organization (ATA-SRO): The ATA-SRO incorporates aspects of governmental regulations and consumer protection rules for contact centers. The goal of the ATA-SRO is to assure a positive teleservices experience for consumers and provide an objective system that reinforces companies’ commitment to government compliance.

About Marketlink: Marketlink is a leading provider of outsourced teleservices solutions. Marketlink’s high-quality and affordable contact programs have helped thousands of companies achieve their goals and grow their business. Marketlink’s broad range of solutions include sales, lead generation, database enhancement, event marketing, and customer care services.  Founded in 1992 and headquartered in Des Moines, Iowa, Marketlink has over 400 employees in 5 Midwest call centers. Click here for more information on Marketlink.