Tag Archives: Affiliations

Helping You Achieve Your Supplier Diversity Goals – WBENC Certified

Red Businesswoman leading a teamBy Angela Garfinkel, President and Founder

Did you know that Quality Contact Solutions is certified as a Woman Owned Business? While this may not be key information for you, your company’s procurement team may find this information extremely beneficial. Since 2009, QCS has completed a rigorous assessment by the certifying agency, Women’s Business Enterprise National Council or WBENC.

Most large organizations have Supplier Diversity goals. Using Quality Contact Solutions as your outsourced telemarketing services vendor can help your organization achieve its supplier diversity goals. Companies like United Health Group and Allstate Insurance count on QCS to help them achieve their goals, including the procurement team’s Supplier Diversity goals. Continue reading

List Segmentation for Outbound Marketing

outbound marketing

By Nathan Teahon, Vice President of Operations

Here’s a fact: Just as people have a unique set of strengths and weaknesses, outbound marketing call center operations also have distinct strengths and weaknesses. Here’s another fact: the customers that we call via outbound marketing also have distinct characteristics that differentiate them. Based on this fact, why do so many outbound marketing campaigns treat customers the same? I believe that failing to segment an outbound marketing list is a huge missed opportunity. Continue reading

B2B Telemarketing Course from the DMA

If you are looking for a quick way to brush up on your outbound telemarketing knowledge, look no further.  Quality Contact Solutions’ pros Nathan Teahon and Angela Garfinkel recently collaborated with the education team at the Direct Marketing Association to create a new course titled:  “Teleservices”.  We know, pretty original, right?  In a nutshell the course is a crash-course (or refresher) for any professional that wants to better understand the critical elements of creating, managing or outsourcing a telemarketing program. Continue reading

QCS Adds CECP Certs to TCPA Compliance Practice

October 13, 2015 (Aurora, NE) Quality Contact Solutions, Inc. announced today that Rich Hamilton, Director of Implementation and Team Improvement Leader, has been certified as a Customer Engagement Compliance Professional (CECP). The CECP certification program is provided by the Professional Association for Customer Engagement (PACE).  Hamilton is the second Quality Contact Solutions team member to earn this professional certification. Continue reading

TCPA Risks in Outsourced Telemarketing

By Angela Garfinkel, President, Quality Contact Solutions

If you missed the PACE TCPA Washington Summit in Washington DC, September 27-29, you missed the opportunity to hear from the best legal minds in the call center and outsourced telemarketing industry.

While the summit was focused on the fallout of the Federal Communications Commissions’ Telephone Consumer Protection Act (TCPA) Declaratory Ruling, attendees also learned about other risks that some outsourced telemarketing organizations and clients may not be aware of.

Here is a high level recap of the PACE TCPA Summit: Continue reading