Many organizations utilize outsourced telemarketing to achieve their sales goals.
Regardless of the industry, the keys to telemarketing appointment setting success remain the same.
What I’ve learned after working with many different associations and their membership retention teams is that membership retention calls are most successful when they are part of a disciplined program.
By Heather Dubas, Senior Operations Manager What is Telemarketing Services Management? I get asked this question a lot. I’ll typically answer by saying that working in telemarketing management requires me to wear lots of hats. I’ll go on to say, As an Operations Manager in telemarketing services, we are the main contact between the client […]
Military Spouse Appreciation Day was first observed on May 23, 1984.
One factor that should not be overlooked is Information Security.
Did you know that Quality Contact Solutions is certified as a Woman Owned Business?
Here’s a fact: Just as people have a unique set of strengths and weaknesses, outbound marketing call center operations also have distinct strengths and weaknesses.
If you are looking for a quick way to brush up on your outbound telemarketing knowledge, look no further. Quality Contact Solutions’ pros Nathan Teahon and Angela Garfinkel recently collaborated with the education team at the Direct Marketing Association to create a new course titled: “Teleservices”. We know, pretty original, right? In a nutshell the […]
The CECP certification program is provided by the Professional Association for Customer Engagement (PACE).