Tag Archives: Affiliations

Top 10 Tips for Telemarketing Appointment Setting Success

By Heather Dubas, Senior Operations Manager

telemarketing appointment setting

 

Many companies use telemarketing to set appointments. Regardless of the industry, the keys to telemarketing appointment setting success remain the same. I am excited to share some insider tips on how we achieve that success for our clients at Quality Contact Solutions. Continue reading

Telemarketing Agency for Membership Retention Calls

By Patricia Qvern, Operations Manager

Membership retention is talked about a lot and it’s not a one size fits all topic. There are general guidelines and statistics about what works best if you use a professional telemarketing solution to make membership retention telemarketing calls.

Membership RenewalsIn full-disclosure, I work for a company that is a telemarketing agency for membership retention calls. What I’ve learned after working with many different associations and their membership retention teams is that membership retention calls are most successful when they are part of a disciplined program. I’ll compare it to taking care of yourself. If you exercise, eat properly and take care of your emotional well-being, your overall health will be improved. Staying disciplined and steady with your membership retention efforts will ensure your association’s health is maintained and even improved. If you have to spend less time, money and resources attracting new members, you’ll find that maintaining and growing membership numbers is easier. Continue reading

Telemarketing Services Management Explained

By Heather Dubas, Senior Operations Manager

What is Telemarketing Services Management? Telemarketing services agent talking on a headsetI get asked this question a lot. I’ll typically answer by saying that working in telemarketing management requires me to wear lots of hats. I’ll go on to say, As an Operations Manager in telemarketing services, we are the main contact between the client and the call center supervisors, managing all aspects of a campaign. Just a preview of what we do:

  • writing and revising scripts,
  • preparing training materials and training the front line telemarketing team,
  • reviewing reports,
  • problem solving and
  • preparing suggestions to the client
  • as well as the call center team all while ensuring compliance and quality assurance.

Whew – that’s a mouthful! No day is the same and I would not have it any other way! Continue reading

Telemarketing Services Firm honoring Military Spouse

by Darla Jorgenson, Accounting Manager

Soldier-coming-homeI am excited to announce that Quality Contact Solutions, Inc. is recognizing Mrs. Karilee Joseph on May 17, 2017 in honor of Military Spouse Appreciation Day. Kari is one of our most successful B2B telemarketing representatives. She works for one of our healthcare clients conducting outbound and inbound telemarketing services on a daily basis. Continue reading

A PCI Certified Level 1 Call Center will better protect your customer’s data

by Rich Hamilton,  Director of Marketing & Product Development

Technolgy with securityYou’ve made the decision. Your organization is seeking an outsourced call center to work on your behalf. Outsourced call centers are often referred to as Service Agencies, Telemarketing Vendors, or Business Process Outsourcing (BPO). Regardless of what they are called, many factors will need to be considered, including call center size, location(s), management, technology capabilities and experience with different types of calls such as helpdesk, customer service or sales. One factor that should not be overlooked is Information Security. How secure will your customer data be with a potential call center? Let’s look at how a PCI Certified Level 1 Call Center will be able to best protect your customer data as opposed to a call center that is not PCI Certified Level 1. Continue reading