Tag Archives: About Us

How To Select A Call Center Services Partner

Call center servicesBy Melissa Oberle, Senior Reporting Specialist

The use of call center services supports businesses of all sizes and industries. Call center services are often used when organizations need additional bandwidth to support their internal teams. This can be due to the expansion of new product lines, acquisitions of other company’s or support for other segments of business within the same organization. There are several additional ways that call center services are also used. Continue reading

QCS Stands Out From Other Telemarketing Companies

By A.J. Windle, Director of Client Engagement

Telemarketing CompaniesBorn and raised in the heartland of Nebraska, Quality Contact Solutions (QCS) stands out from other telemarketing companies. QCS has provided outsource telemarketing solutions for over 13 years. Our proven track record of success has allowed us to expand our footprint throughout the United States, growing each year in size and services offered.

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Telemarketing Solutions Employee Spotlight: Steve Small, VP of IS

By Megan Hottman, Vice President of Marketing

Steve SmallIt can be challenging at times for organizations to find candidates for a position that are a good culture fit, have excellent leadership skills and who have vision, can drive and support initiatives for their respective departments and company. Quality Contact Solutions is fortunate to have a fantastic team of leaders that come with extensive experience in the telemarketing solutions industry. One of those leaders is Steve Small. While he has had a short tenure of just 6 months with Quality Contact Solutions, he has over 21 years of experience in the telemarketing solutions industry. Continue reading

Successful Telemarketing Companies Use Proven Methods To Win

telemarketing companiesSuccess Story: Transitions Optical + QCS

There are a number of telemarketing companies in the marketplace that are hungry for business. They may tell potential clients that they can indeed accomplish the end goal that they may be looking for. However, we know that not to be the case…. can telemarketing companies really claim they are experts at every possible opportunity? We don’t think so.

Quality Contact Solutions is different from other telemarketing companies. We won’t take work from just any company that reaches out to us and we certainly won’t say that we can hit the goals potential clients come to us with if we don’t think we can hit them. However, what we will do is suggest a few tweaks/changes to the process, scripting or other elements make the project outcome more successful, based on our experience. We will be creative and not rigid in our recommendations to exceed the objectives of our clients. These characteristics are some of the reasons why QCS is considered a valued and trusted partner. Continue reading

Advantages of a U.S. Based Telemarketing Call Center

Megan Hottman, Operations Manager and Brand Evangelist

Telemarketing call center Choosing a telemarketing call center located in the United States has several clear advantages. Let’s explore why your brand, company and reputation are tightly tied to the direct representation as an organization in the telemarketing call center you choose. If you’re in the process of evaluating options for call centers and whether to engage with a foreign, or offshore call center, here are 5 advantages of why domestic is the way to go. Continue reading