Category Archives: Press Releases

Director of Sales and Marketing is Appointed

Megan Fallis

September 22, 2014 (Aurora, NE) Quality Contact Solutions, Inc. appoints Megan Fallis as Director of Sales and Marketing.

Quality Contact Solutions (QCS) specializes in B2B telemarketing solutions that achieve sales results.  Many Fortune 500 clients rely on QCS’s robust capabilities and seasoned management team to achieve their inside sales goals.  “Our customers want to leverage our core competencies to supplement their internal teams, thereby meeting their goals” explains Megan Fallis, QCS’s new Director of Sales and Marketing. Continue reading

Director of Enhanced Telecom Services is Appointed

Kelsey Olsen

Quality Contact Solutions, Inc. is pleased to announce the appointment of veteran employee Kelsey Olsen to the position of Director of Enhanced Telecom Services.  Kelsey will be responsible for the company’s telecom service offerings under the Quality Voice & Data brand as well as the company’s telecom infrastructure. Continue reading

Quality Contact Solutions Achieves Level 1 PCI DSS Compliance

AURORA, NE & ATLANTA, GA –  Quality Contact Solutions, Inc. (QCS), a leading call center solutions and telemanagement provider, announced today that its operation is certified as Level 1 PCI DSS compliant. The organization recently underwent a stringent audit by CompliancePoint, an independent Quality Security Assessor (QSA) to ensure that it meets industry best practices and security controls required to keep credit card data and other sensitive information safe and secure during transmission, processing and storage.

The PCI Data Security Standard (PCI DSS) is the most rigorous industry-recognized payment-card security standard available globally. The PCI DSS Security Standard is designed to minimize the exposure of credit card data to risk of fraud or compromise. Although the PCI standard is more commonly associated with merchant activities, call centers that capture sensitive data must also follow stringent security protocols before their operations can be deemed safe for capturing consumer information.

“We’re excited to add PCI DSS compliance to our call center operations portfolio,” says Angela Garfinkel, QCS President. “Clients can count on our team to capture credit card information in a secure and efficient manner – in both our internal at-home call center and with our subcontracted call centers. We would like to acknowledge CompliancePoint’s guidance for helping our company achieve this milestone.”

“QCS’s achievement of v2.0 standard PCI DSS recognizes adherence to rigid standards of protecting consumer information and ensuring strict process and policy enforcement,” states Jerry Wyble, Vice President and General Manager of CompliancePoint’s Information Security practice group. “As a PossibleNOW company, CompliancePoint leverages extensive experience regarding the needs of the call center industry.”

About Quality Contact Solutions

Quality Contact Solutions (QCS) provides business to business Telemarketing and Call Center Solutions. QCS helps companies get more contacts and increase the quality of their contacts. QCS leverages telemanagement, consulting, regulatory guidance and technology solutions to help companies make the most of their contact center dollars.

QCS’s experience includes inbound, outbound, txt and email programs with a focus on increasing sales, increasing customer satisfaction and decreasing cost per contact. The QCS value-added approach ensures each customer contact is enhanced through higher quality and ultimately more productivity. Industry veterans Dean and Angela Garfinkel bring more than 50 years of experience to their clients. 

 About CompliancePoint

CompliancePoint, a PossibleNOW company, is headquartered in Duluth, Georgia. CompliancePoint’s Information Security Compliance practice group provides consulting, audit and training services on business privacy and data security issues including PCI Certification, HIPAA assessments, FISMA, ISO 27001, and third party information security risk assessments. Products include information Compliance Automation Portal, cloud compliance solutions, and information security training.

The CompliancePoint Information Security staff hold numerous IT & Security credentials including Certified Information Systems Security Professional (CISSP), Certified HIPAA Professional (CHP), PCI Qualified Security Assessor (QSA), Payment Application PCI Qualified Security Assessor (PA-QSA), Certified FISMA Compliance Practitioner (CFCP), Certified Information Security Manager (CISM), Certified Secure Software Lifecycle Professional, and certified TG-3 auditors.  Visit CompliancePoint’s website.

Contacts: 

Quality Contact Solutions                       CompliancePoint

Angela Garfinkel                                        Beverly Oscherwitz

(402) 210-2692, ext 201                             (770) 255-1034

[email protected]          [email protected]

Director of Implementation is Appointed

Aurora, NE – Angela Garfinkel, President of Quality Contact Solutions (QCS), is pleased to welcome Rich Hamilton as it’s Director of Implementation and Team Improvement Leader.  This newly created position is an essential component of QCS’s growth strategy.  “We have experienced significant growth in 2012 which led us to evaluate where we needed additional human capital.  Rich’s past experiences and his out of the box thinking will help us embrace new technologies, techniques and processes that will enable all of s to be more effective for our customers, both new and existing” remarked Angela Garfinkel at a recent QCS team leader meeting.

Mr. Hamilton will oversee the implemenation of all new programs as well as managing the continuous improvement process of existing programs.  In addition he will be responsible for overseeing all training and employee development efforts. One of our core principles is a commitment to enhanced training for all of our employees, at every level within our organization. Rich comes to QCS with more than 8 years of experience working in and managing a variety of mid to large call centers.  His career began as so many in our industry, as a call center agent. After finishing his degree, Rich was drawn back to the contact center industry and worked his way up through several different positions.  Through Rich’s creativity and ability to lead, time and time again, he has successfully managed the implementation of various new technologies, processes, procedures and projects.  Rich has successfully integrated social media into the contact center, reducing FTE’s, producing real ROI for clients.  Rich has a B.S. in Business Management with an emphasis in Marketing.

About Quality Contact Solutions:

QCS specializes in telemanagement, call center consulting, at-home call center solutions, an enhanced Caller ID solution which provides local phone numbers to call centers to use for Caller ID when dialing outbound telemarketing campaigns, and online regulatory guide solutions. QCS’s staff is comprised of highly experienced personnel with call center management backgrounds.

For more information about Quality Contact Solutions, www.qualitycontactsolutions.com

Company Contact:
Angela Garfinkel, President
Quality Contact Solutions, Inc.
(402) 210-2692, Ext 201
[email protected]

QCS Celebrates 5 Year Anniversary

ATA CEO Phil Grudzinski congratulates Angela Morris for serving the industry

AURORA, NE – This year Quality Contact Solutions (QCS) is celebrating its 5 year anniversary as one of the Contact Center industry’s  leading telemanagement solutions providers.  Founded in 2007 by Angela Morris, with the mission to “make every contact count”, QCS has enjoyed explosive growth, expanding its core competencies to include  a wide array of call center and telemarketing solutions, for clients desiring managed outsourcing as a business strategy.  In addition QCS has become a supplier to the industry of multiple performance enhancing technologies, evolving from a one person business to a thriving international enterprise providing unparalleled call center program results.

Angela Morris, President and Founder of QCS and 25 year industry veteran, set the company in motion with an innovative approach to delivering performance for her clients. Her execution and vision have proved to be that successful formula. In late 2010, Dean Garfinkel joined the QCS team as partner and Chief Operations Officer, expanding the company’s technology offerings delivering new innovative solutions which enhance telemarketing performance. New solutions include QualityCallerID.com and the management of the American Teleservices Association’s online DNC Regulatory Guide which has been touted as the “industry bible” for teleservices regulatory guide compliance since 2003.

“We are proud to celebrate 5 years of growth and service to our clients,” said QCS President Angela Morris. “Our continued success is a direct result of our talented and dedicated staff. It’s been an incredible experience watching our company grow and I look forward to future successes.” Phil Grudzinski, CEO of the American Teleservices Association called Angela to congratulate her personally on the milestone. “QCS has been an advocate of the industry and has led by example. I congratulate the company and its employees on their success.”

QCS specializes in telemanagement, call center consulting, at-home call center solutions, an enhanced Caller ID solution which provides local phone numbers to call centers to use for Caller ID when dialing outbound telemarketing campaigns, and online regulatory guide solutions.   QCS’s staff is comprised of highly experienced personnel with call center management backgrounds.

About Quality Contact Solutions:

Angela Morris currently serves as ATA Midwest chapter Board of Director and Marketing Chair. Dean Garfinkel currently serves the ATA as Treasurer and National Board of Director. Quality Contact Solutions, Inc. is a WMBE enterprise with federal status.

For more information about Quality Contact Solutions; please visit www.qualitycontactsolutions.com

Company Contact:

Angela Morris, President

Quality Contact Solutions, Inc.

(402) 210-2692, Ext 201

[email protected]

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