Category Archives: Press Releases

Dean Garfinkel Receives PACE Fulcrum Award for Leadership

PACE 2016

Aurora, Nebraska, USA – April 20, 2016 – The Professional Association for Customer Engagement (PACE) awarded Dean Garfinkel, Co-Owner of Quality Contact Solutions (QCS), with the prestigious Fulcrum Award during its annual convention in Orlando, Florida last week. The Fulcrum is the highest individual award that PACE gives for contributions to the industry, the Association, and commitment to Community Service.

PACE is a non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, including contact centers, email, chat, social media, web and text. Their global membership allows members to view and connect with what is happening worldwide regarding customer engagement strategies. PACE holds an Annual Summit as well as National Convention & Expo to provide tools and networking opportunities for professionals in the Customer Engagement industry. Continue reading

QCS Adds CECP Certs to TCPA Compliance Practice

October 13, 2015 (Aurora, NE) Quality Contact Solutions, Inc. announced today that Rich Hamilton, Director of Implementation and Team Improvement Leader, has been certified as a Customer Engagement Compliance Professional (CECP). The CECP certification program is provided by the Professional Association for Customer Engagement (PACE).  Hamilton is the second Quality Contact Solutions team member to earn this professional certification. Continue reading

Woman Owned B2B Outsourced Telemarketing Firm

October 7th, 2015 (Aurora, NE) Quality Contact Solutions, Inc. announced today that Quality Contact Solutions, a leading B2B Outsourced Telemarketing and Call Center solutions company, received national recertification as a Women Owned Business by the Women’s Business Development Center/Chicago, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC). Continue reading

Angela Garfinkel Earns PACE CECP Compliance Certification

September 16, 2015 (Aurora, NE):  Quality Contact Solutions, Inc. announced today that Angela Garfinkel, President of Quality Contact Solutions, has earned the Customer Engagement Compliance Professional (CECP) certification through the Professional Association for Customer Engagement (PACE).

Garfinkel was part of the first class which was tested and certified in early September 2015.  The CECP certification program includes rigorous instruction and testing to ensure the individual has a thorough knowledge of telemarketing regulations (both U.S. and Canada), CAN-SPAM regulations, Canada Anti-Spam Legislation (CASL), Do Not Track regulations, faxing regulations, and regulations which impact text messages and telephone calls to mobile phone numbers for both sales and non-sales purposes. Continue reading

Quality Contact Solutions and Upcoming Conferences

Quality Contact Solutions | AA-ISP Inside Sales Leadership Summit

Come and join Quality Contact Solutions at the world’s largest gathering of Inside Sales Leaders! The 7th Annual AA-ISP Inside Sales Leadership Summit on April 21st and 22nd will be held at the Hyatt Regency O’Hare.

The Quality Contact Solutions team is sponsoring, exhibiting and speaking at this highly anticipated event. Our topic “How to Effectively Use Outsourced Resources to Augment Your Inside Sales”, features award-winning sales professional, Drew Allen. Drew will explore several approaches available to businesses seeking to outsource their B2B telemarketing inside sales teams, while sharing examples of potential sales campaigns to outsource. Continue reading