Category Archives: Press Releases

Telemarketing Services Compliance Update

PACE Announces Addition of Puerto Rico to the USA DNC Regulatory Guide

Indianapolis, IN (November 1, 2017) – The Professional Association for Customer Engagement (PACE) is pleased to announce the addition of Puerto Rico to the PACE USA DNC Regulatory Guide. The PACERegulatoryGuide.com series has been available for over 10 years and has been touted as the teleservices industry’s compliance bible.

The guide covers Federal (both FTC and FCC) and state specific telemarketing and TCPA regulations. State specific includes all contiguous states, Alaska, Hawaii and now Puerto Rico. The new Puerto Rico section includes a summary of the applicable rules with links to the applicable bills, laws or statues. Summaries by categories include several areas of telemarketing compliance such as Registration Requirements, Call Restrictions, Solicitation Disclosures, Call Monitoring rules and much more.  This information is organized by topic as well as by state/territory.

“We continue to expand the information contained in the Regulatory Guides to meet the needs of our subscribers and telemarketing compliance professionals,” said Dean Garfinkel, Administrator of the PACE Regulatory Guide.

The USA DNC Regulatory Guide is part of the PACERegulatoryGuide.com series.  Other guides in the series include the Canadian DNC Regulatory Guide and the Charitable Fundraising Regulatory Guide.

Subscribers receive timely email alerts announcing new legislation.  The guides’ interpretations take the confusion out of DNC Compliance, TCPA Compliance, wireless calling laws and telephone solicitation laws and regulations. Find exactly what you need; sorting through volumes of information is a thing of the past. Multi-state regulations are clarified quickly and easily. Interpretive text is linked directly to pertinent statutory text.

The experienced legal team at MacMurray Shuster LLP reviews compliance regulations to keep the guide current and relevant. Information is made accessible and understandable, reducing the chance of inadvertent noncompliance. eAlerts are sent to subscribers whenever the Guide is updated.

About the Professional Association for Customer Engagement

The Professional Association for Customer Engagement (PACE) is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center.  The promote their members’ ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.  PACE provides online regulatory guides that clearly and accurately explain the ever-changing telemarketing rules and legislation. PACE regulatory guides have provided legal interpretations of all telemarketing laws for over a decade. The guide series includes the USA DNC Regulatory Guide, Canadian DNC Regulatory Guide and the (USA) Charitable Fundraising Guide. https://www.paceregulatoryguide.com.

PACE offers a suite of Compliance tools for its members;

  • PACE Regulatory Guide
    Since 2003, our guides have clearly and accurately explained the ever-changing telemarketing rules and legislation in one, easy-access online source.
  • PACE CECP Certification
    As a Customer Engagement Compliance Professional, you will be equipped with the tools to help your company navigate through compliance with confidence.
  • PACE SRO Accreditation
    A self-regulatory organization is an organization that contributes a portion of regulatory authority with governmental oversight bureaus in particular industries or professions.
  • Compliance Officer’s Forum – meets monthly via conference call. Over 100 compliance officers attend.
  • PACE DC Regulatory Compliance Summit which includes member visits to the hill and speakers from the FTC, FCC and CFPB.

 

Contact Info
Dean Garfinkel
PACE Regulatory Guide Administrator
1516-656-4191

QCS Now Qualified for Government Call Center Contracts

Government Call Center Contract with agents typing on computers in a call centerAugust 29, 2017 (Aurora, NE) – Quality Contact Solutions (QCS) registered as a Federal Contractor, both as a certified woman owned and as a small business enterprise. QCS will qualify for contract dollars which are set aside by the government to be spent on small businesses (23%) and for woman-owned businesses (5%). The company wants to provide the highest quality services that will support USA government initiatives for both consumers and businesses alike. The team felt this rigorous and stringent initiative was necessary to achieve our strategic goals. Continue reading

Outbound Marketing Firm Recognized for Leadership and Innovation

Dean-Pace-convention-2017April 7, 2017 (Aurora, NE)  The Quality Contact Solutions and Quality Voice & Data teams were the recipients of two awards during the Professional Association for Customer Engagement (PACE) convention and expo in Tampa, FL April 2-5, 2017. Dean Garfinkel was presented with the Distinguished Service Award in recognition of his leadership as the PACE National Board of Directors Treasurer for the past three years. In presenting the award, PACE Chairman, Stuart Discount noted that Dean was instrumental in leading the organization through tremendous change.

Kelsey-PACE-Convention-2017Kelsey Olsen, Director of Enhanced Telecom Services for Quality Voice & Data, accepted the Technovation Award from PACE for the TextDesk solution. The Technovation Award recognizes innovation in the contact center ecosystem. TextDesk is a web application allows a group of call center frontline agent users (SMS’rs) to concurrently handle multiple text conversations. In addition, concurrently a full suite of HTML APIs allows for easy to enable dialer script commands that can use variable data to send text messages with one click of the mouse. Reporting can be run, downloaded or called by an API allowing for real-time loading into center dashboards and client reports.

“Today’s leading edge contact centers are seeking ways to engage with their customers utilizing TEXT. Consumer behavior has changed over time. There was a time when the phone was the easiest way to get something done. Then the next generation of consumer behavior was to send an email and call if it’s urgent. Recently we see more consumers using email and then texting when it’s urgent. Millennials prefer a text back instead of a call back”, stated Dean Garfinkel.

About Quality Voice & Data

Quality Voice & Data offers technology solutions to the customer engagement industry. Each solution is specifically designed to ensure legal compliance and increased return on investment in the contact center. Services include LocalCallerid.com and Caller Name Display management, SMS Text messaging and advanced IVR solutions.
For more information please visit www.qualityvoicedata.com

Company Contact:
Kelsey Olsen
Quality Voice & Data, Inc.
(516) 656-5122
kelsey@qualityvoicedata.com

 

QCS Appoints Director of Marketing and Product Development

March 6, 2017 (Aurora, NE) Quality Contact Solutions, Inc. (QCS) a contact center specializing in B2B sales has appointed Rich Hamilton, CECP to Director of Marketing and Product Development. In his new role, Rich will be leading the marketing efforts for the company as well as overseeing new product development.

Rich Hamilton professional picture“We’re thrilled to announce this move for Rich and the company. Rich has continuously been the utility player handling a host of critical enterprise projects for the company including the onboarding of all new technologies, applications, our PCI Level 1 certification, SASE17 and the development of products that offer our clients’ customers, the ease of using the communication channel of their choice. Rich’s latest deployment of integrating text into our customer service platform and outbound dialer has helped improved performance for many of our clients. His technical background and marketing degree tailor him for this position” stated Nathan Teahon, QCS Vice President. Continue reading

Telemarketing Services Firm QCS Celebrates 10 Years

10-year-anniversary-badgeJanuary 11, 2017 (Aurora, NE) – Quality Contact Solutions, Inc. is celebrating its 10 year anniversary this month. In conjunction with the 10 year celebration, QCS owners, Dean and Angela Garfinkel announced today that Nathan Teahon has been promoted to Vice President. In his expanded role, Nathan is responsible for leading all telemarketing operations, including client services, I.T. management, performance management, and profit management.

“We’re thrilled to be celebrating 10 years in business. We are so thankful for our clients, employees and vendors that have made our success possible. Nathan has been instrumental in the growth over the past 10 years at QCS. His passion for creating win-win-win relationships and results is inspiring. As a highly competitive person, Nathan brings his “A” game to work every day, ensuring that each of his clients wins on a daily basis. We’re excited to expand Nathan’s role within the QCS organization,” stated Angela Garfinkel, President. Adding “Over the last 10 years QCS has achieved so many significant milestones thanks to our leadership team and our front line’s dedication to the business, including becoming PCI Level 1 certified and WMBE certified.

“As we celebrate our 10th anniversary in 2017, we’re committed to ensuring our clients receive unrivaled results in terms of quality and return on investment. Promoting Nathan to Vice President is a natural progression in our organization’s maturation and growth. We are lucky to have such a deep bench to promote from within. Nathan is an exceptional leader and we’re excited to empower Nathan to lead our organization at a higher level as we continue to increase our company’s breadth and depth.” added Dean Garfinkel, COO.

“I’ve been with QCS for 9 of the past 10 years. I couldn’t be more proud of what we’ve accomplished and I look forward to continued growth and innovation for our clients,” stated Teahon. Nathan is a true, born and bred telemarketer. He grew up in the business and intimately knows (and has played) every position on the field, including supervisor, quality assurance, call center manager, program management, account management, and call center psychologist. Nathan Teahon and his wife Desiree’ have a daughter Londyn age 7 and a son Talon age 12. They live in Aurora, Nebraska. Desiree’ is the Assistant Principal and Learning Coordinator of the local elementary school.

About Quality Contact Solutions

Quality Contact Solutions conducts high quality, telephone-based outbound marketing programs for large and medium businesses and associations. We conduct outbound marketing calls to cross-sell existing customers, renew existing customers, renew memberships, win-back lapsed members or customers, promote conferences, and to upsell customers with new products or services. In addition to generating results with a high return-on-investment, our management team includes telemarketing regulatory compliance experts. We are a PCI Level 1 certified organization with 10 years of client success stories.

www.qualitycontactsolutions.com

Company Contact Dean Garfinkel, COO Quality Contact Solutions, Inc. dean@qualitycontactsolutions.com 516-656-5115