November 13, 2019 (Aurora, NE) Quality Contact Solutions, Inc. announced today that Julie Kramme, Director of Sales and AJ Windle, Director of Client Engagement have earned their Customer Engagement Compliance Professional (CECP) certification through the Professional Association for Customer Engagement (PACE). The QCS team now includes four certified professionals and one PACE Self-Regulatory Organization (SRO) auditor. Continue reading
Aurora, Nebraska, (November 8, 2019): Quality Contact Solutions is pleased to announce that Steve and Marie Korn, formerly of QVSM, Inc. have joined the Quality Contact Solutions team to head up our new small and medium business division (QCS SMB). QCS SMB will focus on serving the unique needs of small and medium business by offering an elastic pool of agents to handle both inbound and outbound programs with an emphasis on lead generation, lead qualification, data enhancement and other business to business sales support functions.
Prior to joining the QCS team, Steve Korn racked up more than 40 years in the call center industry. From managing various client inhouse telemarketing centers for both B2B and B2C businesses, to starting multiple outsourced telemarketing companies, Steve’s experience runs the gamut. Steve is responsible for sales for the newly formed QCS SMB division.
Prior to joining the QCS team, Marie Korn worked closely with Steve to build a successful outsourced telemarketing services organization. With a strong systems background originating from a stint at Apple, Marie brings both operations and client services experience to the QCS team. Marie is responsible for client services for QCS SMB.
The QCS SMB team is headquartered in Omaha, Nebraska. Angela Garfinkel, QCS President and Founder, shared “The Omaha labor market is a great place for us to launch this team. Our initial plans call for 20 full-time agents who will work on about 30 different client initiatives on a daily basis, Monday through Friday. The goal is to grow the team to 40 full-time agents by the end of Q1 2020. We think Omaha is the right place to be.”
Garfinkel added, “The addition of QCS SMB is a natural expansion to serve an underserved segment of the outsourced telemarketing market in the U.S. and Canada. The QCS SMB team is a best in breed group of call center agents that thrive on working on a variety of client programs and achieving their goals.”
When asked about the experience so far, Nathan Teahon, Quality Contact Solutions’ Vice President, stated “Since our inception in 2007, Quality Contact Solutions has been a market-focused company. We know that small and medium businesses need a solution to help their sales teams be more effective. With Steve and Marie’s experience added to the depth and resources of the QCS team, we know that this is just the tip of the iceberg.”
Contact: Dean Garfinkel, Quality Contact Solutions
Email: [email protected]
About Quality Contact Solutions:
Quality Contact Solutions provides outsourced B2B and B2C Telemarketing and Call Center Solutions. The QCS expertise resides in providing turnkey outsourced telemarketing, inbound and omni-channel solutions that augments business process outsourcing across a variety of industries. QCS can effectively conduct sales, lead generation, appointment setting, data enhancement, market research and a broad variety of telephone-based contact center services. For more info visit www.qualitycontactsolutions.com
Aurora, NE (November 7, 2018) – Dean Garfinkel, Quality Contact Solutions’ Chief Operating Officer and Quality Voice & Data’s President was awarded the Distinguished Service Award by the Professional Association for Customer Engagement (PACE) during the group’s annual Summit in Washington DC, September 23-25, 2018.
Dean’s dedication and service to the association has spanned more than 15 years while serving on the PACE board of directors with six of those years on the Executive Committee as Treasurer. With Dean’s leadership, the organization has successfully navigated the changing landscape faced by all associations. Dean has also been an active force behind the Self-Regulatory Organization and the Customer Engagement Compliance Professional programs.
Also receiving PACE Distinguished Service Awards were James Danz, Wyndham Worldwide Vacations and Michael Rauscher, HomeServe USA. Both Mr. Danz and Mr. Rauscher, along with Mr. Garfinkel, are retiring from the PACE board at the end of 2018
According to PACE Chair, Lori Fentem, Ring’s Head of Call Center Growth and Strategy, “Dean will be missed from both the association board and the Executive Committee. We thank Dean for his tremendous service to our association and to the industry as a whole.”
About the Professional Association for Customer Engagement (PACE)
PACE is the only non-profit organization dedicated to the advancement of companies that utilize contact centers as an integral resource for customer engagement. Founded as the American Teleservices (ATA) in 1983 and renamed to PACE in 2012, PACE represents more than 4,000 contact centers that account for over 1.8 million customer engagement professionals worldwide.
Business Radio Powered by the Wharton School of Business interviewed call center and telemarketing industry expert, Angela Garfinkel, for the drive-time segment on SiriusXM 111 titled, “Work of Tomorrow”
Christian Terwiesch, Professor at the Wharton School of Business at the University of Pennsylvania hosts the segment each week which looks at how new technology is causing disruptions in existing industries, changing the meaning of work along the way.
In the episode featuring Angela Garfinkel, Christian and Angela discussed how call centers are evolving and how live agents are critical to business success in 2018. The episode aired on 1/15/2018 at 5 pm ET and is being repeated throughout the week.
PACE Announces Addition of Puerto Rico to the USA DNC Regulatory Guide
Indianapolis, IN (November 1, 2017) – The Professional Association for Customer Engagement (PACE) is pleased to announce the addition of Puerto Rico to the PACE USA DNC Regulatory Guide. The PACERegulatoryGuide.com series has been available for over 10 years and has been touted as the teleservices industry’s compliance bible.
The guide covers Federal (both FTC and FCC) and state specific telemarketing and TCPA regulations. State specific includes all contiguous states, Alaska, Hawaii and now Puerto Rico. The new Puerto Rico section includes a summary of the applicable rules with links to the applicable bills, laws or statues. Summaries by categories include several areas of telemarketing compliance such as Registration Requirements, Call Restrictions, Solicitation Disclosures, Call Monitoring rules and much more. This information is organized by topic as well as by state/territory.
“We continue to expand the information contained in the Regulatory Guides to meet the needs of our subscribers and telemarketing compliance professionals,” said Dean Garfinkel, Administrator of the PACE Regulatory Guide.
The USA DNC Regulatory Guide is part of the PACERegulatoryGuide.com series. Other guides in the series include the Canadian DNC Regulatory Guide and the Charitable Fundraising Regulatory Guide.
Subscribers receive timely email alerts announcing new legislation. The guides’ interpretations take the confusion out of DNC Compliance, TCPA Compliance, wireless calling laws and telephone solicitation laws and regulations. Find exactly what you need; sorting through volumes of information is a thing of the past. Multi-state regulations are clarified quickly and easily. Interpretive text is linked directly to pertinent statutory text.
The experienced legal team at MacMurray Shuster LLP reviews compliance regulations to keep the guide current and relevant. Information is made accessible and understandable, reducing the chance of inadvertent noncompliance. eAlerts are sent to subscribers whenever the Guide is updated.
About the Professional Association for Customer Engagement
The Professional Association for Customer Engagement (PACE) is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. The promote their members’ ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media. PACE provides online regulatory guides that clearly and accurately explain the ever-changing telemarketing rules and legislation. PACE regulatory guides have provided legal interpretations of all telemarketing laws for over a decade. The guide series includes the USA DNC Regulatory Guide, Canadian DNC Regulatory Guide and the (USA) Charitable Fundraising Guide. https://www.paceregulatoryguide.com.
PACE offers a suite of Compliance tools for its members;
- PACE Regulatory Guide
Since 2003, our guides have clearly and accurately explained the ever-changing telemarketing rules and legislation in one, easy-access online source.
- PACE CECP Certification
As a Customer Engagement Compliance Professional, you will be equipped with the tools to help your company navigate through compliance with confidence.
- PACE SRO Accreditation
A self-regulatory organization is an organization that contributes a portion of regulatory authority with governmental oversight bureaus in particular industries or professions.
- Compliance Officer’s Forum – meets monthly via conference call. Over 100 compliance officers attend.
- PACE DC Regulatory Compliance Summit which includes member visits to the hill and speakers from the FTC, FCC and CFPB.
PACE Regulatory Guide Administrator