By Kelli Barabasz, Vice President of Operations
Working with inbound call center services in the call center industry for over 25 years I get a lot of questions. One of the most common I am asked is, “Aren’t all call center’s the same, I mean a call center is a call center, right?”. Well, there is a straightforward answer to that question…. No, call centers are different, specifically those that provide inbound call center services.
By Steve Korn, Business Development Executive
Organizations often look to our team to help generate qualified telemarketing leads in an effort to keep internal sales pipelines full. Sales teams invest a lot of time, and companies spend a lot of money working on generating opportunities to fill the sales funnel. In the end, everyone works towards the results or the outcome at the bottom of the funnel—the sales, leads, appointments, and any other activity that turns a profit for the organization. Ideally, the process is short in length with few, if any, issues to slow the delivery of its valuable results. However, this is not reality. The question is, how does the sales pipeline stay full? How can sales managers help their sales teams be successful and achieve their goals?
By Melissa Oberle, Senior Reporting Specialist
The use of call center services supports businesses of all sizes and industries. Call center services are often used when organizations need additional bandwidth to support their internal teams. This can be due to the expansion of new product lines, acquisitions of other company’s or support for other segments of business within the same organization. There are several additional ways that call center services are also used. Continue reading
By A.J. Windle, Director of Client Engagement
Born and raised in the heartland of Nebraska, Quality Contact Solutions (QCS) stands out from other telemarketing companies. QCS has provided outsource telemarketing solutions for over 13 years. Our proven track record of success has allowed us to expand our footprint throughout the United States, growing each year in size and services offered.
By Marie Korn, Business Development Executive
With competition in commercial roofing being so fierce we believe outbound telemarketing is essential to the success of roofing companies.
The way we do business is much different from even just a couple of months ago. There aren’t sales reps in the field getting face time with roofing prospects; how are you helping your sales teams fill and maintain a healthy pipeline and ahead of the competition?