By Patricia Qvern, Operations Manager

After spending many years working within the Telemarketing Services industry, I stepped out of it for a while to explore other opportunities. Now, I’m back and without a doubt there are many reasons why I love the Telemarketing Services Industry so much. Here are just 4 of them:

1.  In Telemarketing Services, The Work is Challenging

From day to day, sometimes from minute to minute, nothing stays the same. I’m never bored! It’s been an ever changing industry – starting off with manual dialing with call lists on sheets of paper to where we are today and adapting to the advances in the modern world. The internet, dialer systems and the addition of cell phones has allowed information and communication to move faster and maintain a greater sense of connection. The technology challenges are only a part of it. The strict regulations associated with all the technology and being compliant has evolved over the years. While I was away from the Telemarketing Services business, there was a complete change in the regulations that impact placing calls to cell phones. Our outsourced telemarking partners have been required to upgrade their technology to ensure compliance with the new regulations. There are also the challenges of working with a diverse set of clients. I have to become knowledgeable on each company, and basically, it’s like becoming their employee. To be able to best meet their needs, goals and represent them the way they want to be represented – it’s important to really dig in to understand who they are and what they do. Whether it is an Association looking to renew memberships or an organization looking to grow their business, I have to be the expert. Continue reading →