Category Archives: Vendor Selection

How to Select a Third Party Call Center Services Company

By AJ Windle, Director of Operations

Third Party Call Center ServicesSo, you’ve started looking for a third party call center services company to assist you with handling your inbound customer service needs. What, exactly are you looking for? What is most important to you? What are you hoping this external team will help you support?

There are many third-party call center services companies (also known as inbound telemarketing firms) to choose from and the array of options can be overwhelming. However, if you approach the process like buying a new car, you’ll find that getting from the research stage to a successful launch will be easier if you know what you’re looking for from the beginning. Continue reading

How to Find an Inbound Telemarketing Services Call Center

By Nathan Teahon, Vice President

A Blue Phone in a Blue CircleFinding an Inbound Telemarketing Services call center honestly isn’t that difficult. Finding the right Inbound Telemarketing Services call center is something that can be a little bit tricky. Also, nothing is worse than finding the wrong Inbound Telemarketing Services call center. So, let’s say that you already have a call center in mind but you know very little about their organization. Of course the first step is having a conversation with the key players within the organization. You have two primary objectives during that initial conversation. Continue reading

5 Keys for Selecting a Telemarketing Services Vendor

Telemarketing services roadmap to success

by A.J. Windle, Director of Operations

Prior to working for Quality Contact Solutions, I held a variety of positions at a Top 50 Telemarketing Services Firm including Human Resources Generalist. As an HR Generalist, I had many responsibilities and hiring the right people for the job was almost the most difficult to accomplish on a consistent basis.

Sure, filling seats isn’t hard but too many times we found ourselves fitting a square peg into a round hole. I learned the hard way that it is so important to take time and to be patient to identify the right person for the job. I think the same is true for selecting a call center vendor partner for outsourced telemarketing services. Here are the five key categories to evaluate when hiring a call center partner. Continue reading

Outbound Marketing Programs Perform Better in the U.S.

by Nathan Teahon, Vice President

Outbound-marketing-man-wearing-a-headsetThroughout the years, the debate on offshoring telemarketing services has always flamed hot. The trend of offshoring itself has ebbed and flowed substantially over the last 15 years. Obviously, the main argument for offshoring is the price point. If you can get your campaign completed at a third of the cost, why wouldn’t that be attractive? Now, every program is different and has its own set of requirements, and everyone has to weigh the pros and cons in every situation. However, when it comes to outbound marketing, utilizing U.S. based call centers will almost always provide a better ROI, even if the upfront cost is higher. Continue reading

Outbound Marketing Success starts with Great Vendors

by Heather Dubas, Senior Operations Manager

Vendor Spotlight: CTC Teleservices

Why QCS loves working with CTC Teleservices

orange_and_green_triangles_ with_images_of_teamworkIn the outbound marketing industry, we have many options when choosing a call center to work with for our clients. Although Quality Contact Solutions has many great call centers that we work with, CTC Teleservices in DeKalb, IL., is a valued partner that is always at the top of our list to work with when a new program develops. At QCS, we put value in worthwhile work and so does CTC. Whether it is sales, surveys, appointment setting or strictly informational calls, CTC can perform well on all levels for our clients. Quality Contact Solutions is celebrating our 10th Anniversary in 2017 and CTC has been in the call center business for well over 20 years, showing that both QCS and CTC have strong staying power in an ever-changing outbound marketing industry. CTC has been a partner for majority of our 10 years, helping us execute some of our most successful outbound marketing programs for our clients. Here are just a few of the reasons why we love working with them. Continue reading