By Ryan Apodac, Operations Manager/Trainer
Congratulations! You oversee a team of outbound telemarketing appointment setters in a call center. The bad news is that for the past 3 months, booked appointments have steadily declined. As a result, you schedule a training session, then another training session, and finally when things aren’t improving, yet another training session. Things still aren’t improving, and you now begin to see your attrition increase, your employees are losing focus, and sales are dropping. What’s the problem? You trained them, didn’t you? The problem is that your issue may not require training at all. You may be contributing to the problem by over-training your outbound telemarketing appointment setters.
How do you know when you are over-training your outbound telemarketing appointment setters? Call center agents will start to exhibit some of the above signs when you have given them too much training. Over-training is an expensive mistake that too many in our industry make. Continue reading
I have been a part of the telemarketing world for many years and work with a wide array of different clients, but I always get excited when I find out that Quality Contact Solutions landed a new client that needs help with membership retention outbound telemarketing calls. 
Launching a new B2B telemarketing program is an arduous task. Countless hours and good ole fashioned blood, sweat and tears are essential. In addition to developing good training for the front-line telemarketing services agents, the organization must also design the scripting, dispositions, rebuttals, and programming requirements. The startup list goes on and on. Each item on the startup list is pivotal in launching a successful new B2B telemarketing program in an 
By Ryan Apodac, Trainer
Ryan Apodac, Trainer