Telemarketing services can help those businesses experiencing a multitude of different challenges. Let’s face it; the way you conduct business today likely looks much different than what it looked like a year ago. It seems like there are never enough hours in the day to get everything you need to do done during your workday. Your teams are missing monthly numbers regularly and in turn, your quarterly numbers are impacted. Your to-do list continues to grow which makes it challenging to carve out the time needed to explore what opportunities exist to get the help your team needs to be successful. Continue reading →
Working with inbound call center services in the call center industry for over 25 years I get a lot of questions. One of the most common I am asked is, “Aren’t all call center’s the same, I mean a call center is a call center, right?”. Well, there is a straightforward answer to that question…. No, call centers are different, specifically those that provide inbound call center services.
One of the most commonly asked questions when it comes to inbound call center outsourcing is around metrics. Because there are so many metrics that are available to track internally, externally, at the inbound call center agent level and the program level, it’s no wonder people stop to think “where do I begin?” or “what are the most important metrics to measure?”. Continue reading →
By Ryan Apodac, Operations Manager/Training Leader
Let’s face it. We’re living in a very competitive age. Existing customers have many choices and options. The best telemarketing companies are in a constant whirlwind, adapting to the market and over-coming new challenges. Ultimately, the key to success is adaptation. In the world of sales, making the most out of each contact is a top concern of the best telemarketing companies. With existing customers, cross sells can make all the difference. Let’s take a look at the 3 key elements to an effective existing customer cross sell telemarketing campaign. Continue reading →