This is why the STIR/SHAKEN framework is important and how it impacts call centers.
These are some best practices for writing call center scripts that make the most of your customer interactions.
Do you use these 12 metrics to know if you’re on track to achieve your sales goals?
Telemarketing from home isn’t easy. Here’s how to set yourself up for success.
Team building helps work places thrive – and is more important than ever in a virtual-world.
Have confidence in selecting the right call center partner using this call center requirements checklist
Not knowing the industry the way that we do, we wanted to provide an Outbound Marketing Glossary of Terms so that anyone can learn to speak the speak!
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