8 Key Metrics Telemarketing Companies Need To Evaluate Performance
July 5, 2021
Being able to measure performance is more important than the campaign itself.
Reporting and KPIs
Best Daily Report Template for Outsource Telemarketing 2021
April 29, 2021
One of the biggest challenges with outsource telemarketing programs is how to measure performance.
7 Lessons Learned From Building Telemarketing Reports In Tableau
February 19, 2021
In telemarketing, accurate and timely data is fundamental in making intelligent business decisions.
7 Ways To Evaluate Outbound Call Center Teams
April 16, 2020
When evaluating your outbound call center team’s performance, there are a few things you must ask yourself.
How to Determine Inbound Service Level Goals
September 12, 2018
Determining inbound service level goals is one of the most important factors for anyone responsible for the inbound call center function.
Inbound Call Goals in Call Center Outsourcing
May 31, 2018
A successful contact solutions team includes an amazing customer service team whose primary responsibility is to handle incoming calls.
Create the Perfect Inbound Telemarketing Services Report
September 14, 2017
If you’re like most companies, you’re spending significant money to get the phone to ring. Don’t waste that money by mis-managing the inbound team.
How to Create the Perfect Outbound Telemarketing Report
August 3, 2017
It is imperative that reports are created with a good understanding of what will be required to ensure a successful program.
Your Most Important KPIs for your Outbound Campaign
November 23, 2016
One of the best things about outbound telemarketing is that everything can be measured.
Top 5 KPI’s to watch with Inbound Telemarketing Services
November 2, 2016
Managing Inbound Telemarketing Services can be extremely fun and extremely difficult at the same time. Sure the concept is easy, just answer calls and service the customer.