12 Metrics You Need To Know To Hit Your Sales Goals
March 2, 2022
Do you use these 12 metrics to know if you’re on track to achieve your sales goals?
Quality Assurance
6 Quick & Reliable Ways To Increase Sales For Your Business
January 27, 2022
Use these simple yet effective ways to increase sales this year.
6 Ways to Instantly Improve Customer Satisfaction
November 12, 2021
Customers can make or break your business. Check out how to improve customer satisfaction to keep your clients happy.
Why A Call Monitoring Form is an Essential Asset
July 22, 2021
Using a call monitoring form is essential to assess the quality of interaction between the front-lines and the customer.
Monitoring Your Salespeoples’ Gatekeeper Skills
June 11, 2021
One of the most overlooked pieces of the equation can be successfully getting past the gatekeeper to a decision maker.
Call quality monitoring best practices: Making the case for collaboration
August 9, 2019
In this article, you’ll learn basics of the best in class call monitoring techniques.
Call Monitoring: The Case for Quality over Quantity
August 2, 2019
People ask me all the time. How many evaluations should be done for an effective call monitoring program in our call center?
Why use call monitoring in your call center
March 22, 2019
For Quality Assurance and Training purposes, this call may be monitored…
Call Center Monitoring Checklist: Brief is Best
January 31, 2018
This article shows some of the reasons why you should develop a QA checklist that is short and concise for call center monitoring.
Quality Monitoring Guidelines for Telemarketing Services
November 9, 2016
Learn the primary Do’s and Don’ts for Quality Monitoring.