Why a call monitoring form is an essential asset
January 3, 2020
Using a call monitoring form is essential to assess the quality of interaction between the front-lines and the customer.
Quality Assurance
Call quality monitoring best practices: Making the case for collaboration
August 9, 2019
In this article, you’ll learn basics of the best in class call monitoring techniques.
Call Monitoring: The Case for Quality over Quantity
August 2, 2019
People ask me all the time. How many evaluations should be done for an effective call monitoring program in our call center?
Why use call monitoring in your call center
March 22, 2019
For Quality Assurance and Training purposes, this call may be monitored…
Call Center Monitoring Checklist: Brief is Best
January 31, 2018
This article shows some of the reasons why you should develop a QA checklist that is short and concise for call center monitoring.
Quality Monitoring Guidelines for Telemarketing Services
November 9, 2016
Learn the primary Do’s and Don’ts for Quality Monitoring.
Telemarketing Quality Assurance: Lessons Learned
February 3, 2016
Here are the top 5 things to consider when creating quality assurance processes for any telemarketing program, whether its B2B telemarketing or B2C telemarketing.
Monitoring Your Salespeoples’ Gatekeeper Skills
June 11, 2014
One of the most overlooked pieces of the equation can be successfully getting past the gatekeeper to a decision maker.