Category Archives: Articles

Outbound Marketing Programs Perform Better in the U.S.

by Nathan Teahon, Vice President

Outbound-marketing-man-wearing-a-headsetThroughout the years, the debate on offshoring telemarketing services has always flamed hot. The trend of offshoring itself has ebbed and flowed substantially over the last 15 years. Obviously, the main argument for offshoring is the price point. If you can get your campaign completed at a third of the cost, why wouldn’t that be attractive? Now, every program is different and has its own set of requirements, and everyone has to weigh the pros and cons in every situation. However, when it comes to outbound marketing, utilizing U.S. based call centers will almost always provide a better ROI, even if the upfront cost is higher. Continue reading

Outbound Marketing Managed Outsource Provider

By Nathan Teahon, Vice President

Outbound marketing Poduction Process graphWhat is the role of a managed outsource provider? There are a lot of pieces to the puzzle that make up that answer. I have always said that we manage the work from A to Z and then I explain what that entails. However, it is also important to note that managing the work is very different from micromanaging the work. If we were in a position that we had to micromanage a campaign to make it work, then the value that we bring has been diluted. If I had to sum it up into one phrase, I think it would be the following: Continue reading

Conducting Outbound Marketing for Utilities is Worthwhile Work

Light Bulb with Filament Forming a HouseBy Heather Dubas, Senior Operations Manager

The main reason that Quality Contact Solutions exists is because the world is driven by sales. If you think about it, each one of us is involved in some sort of sales transaction every day. We are either purchasing something for immediate satisfaction or we are using something, like electricity, which we will end up making a payment on at some point in time. It is never-ending! Because of this sales driven world, QCS exists… and we’ve been in business for 10 years! We are moving forward, as strong as ever, because we only conduct worthwhile work. Our clients are the best around, especially our electric and gas utilities clients that offer value-added additional products and services to their customers. Continue reading

A PCI Certified Level 1 Call Center will better protect your customer’s data

by Rich Hamilton,  Director of Marketing & Product Development

Technolgy with securityYou’ve made the decision. Your organization is seeking an outsourced call center to work on your behalf. Outsourced call centers are often referred to as Service Agencies, Telemarketing Vendors, or Business Process Outsourcing (BPO). Regardless of what they are called, many factors will need to be considered, including call center size, location(s), management, technology capabilities and experience with different types of calls such as helpdesk, customer service or sales. One factor that should not be overlooked is Information Security. How secure will your customer data be with a potential call center? Let’s look at how a PCI Certified Level 1 Call Center will be able to best protect your customer data as opposed to a call center that is not PCI Certified Level 1. Continue reading

Maximize Results With B2B Outbound Marketing

Effort and Results Graphby Ryan Apodac, Operations Manager & Training Leader

“What’s the Secret Sauce?” is a common question that is asked when I start working with a new client. The answer is: There is no simple answer to that question. Of course there are a multitude of variables to evaluate in B2B marketing campaigns to maximize performance, however it’s easy to overlook the small details that can make a huge impact on your overall results. Here are a few creative techniques that a great telemarketing service partner will use to leverage and maximize results on your B2B outbound marketing campaign. Continue reading