I love my team. I suppose a lot of people say that, but how many really mean it? If they do mean it, do they understand why? That question of why is very important, particularly when an organization is growing. It takes a team to grow, and you can only grow successfully if you continue to execute on what has led to success in the first place.
Additionally, the world of telemarketing services is hard, and there are a lot of moving parts and various strengths needed to pull everything together into one synchronous machine. Below are the top 5 reasons why I love my team. Continue reading →
According to recently published studies from the Gallup Organization, only 3 out of 10 employees are engaged in their work. I was surprised by this number because I think that we have at least 9 out of 10 employees actively engaged in their work at QCS.
What does it mean to be engaged?
According to Gallup, engagement is defined by the different emotional states employees are in. There are three stages of engagement. Continue reading →
Much like learning to dance, buying a headset can be confusing and seem out of reach. By breaking down the dance into steps, the overwhelming process of the 3-minute piece of music is simplified. The same is true with buying a headset. Follow these steps and the perfect headset is in your grasp – and on your desk – in short order.
First Step: Customization
The amount of choices and design features seem endless at first, but can be simplified to these decisions: Continue reading →
Quality Contact Solutions and Quality Voice & Data will be represented at the Professional Association for Customer Engagement (PACE) annual convention in Tampa, FL this upcoming week, April 2-5, 2017.
We are excited to see old industry friends and business partners. We are equally excited to meet the many new people that are registered for this convention! If we haven’t met yet, here is a quick overview of the 3 people that will be attending PACE from our organization.
Dean Garfinkel is active on the PACE National Board of Directors, recently served on the Executive Committee as Treasurer over the past 3 years. Dean is in his last term on the PACE National Board and is actively involved with compliance issues, advocacy with Federal and State regulatory agencies, and often speaks and writes about technology and telecom issues relevant to call centers. Continue reading →
by Ryan Apodac, Operations Manager and Training Leader
Some people say that outbound telemarketing is dead. I say that they couldn’t be more wrong. However, I understand where they are coming from. Let’s face it; today’s society is driven by technology. With so many advances in technology every day, things come and go more rapidly these days. Remember that cutting edge cell phone you had to have, which you had to replace before you knew it for the new one with the far superior options? With this immense technology and change, marketers have more tools than ever to generate leads and manage the sales funnel. However, don’t be fooled. Outbound telemarketing continues to be one of the primary tools of successful B2B sales organizations. Continue reading →