By Kelli Barabasz, Vice President of Operations
Working with inbound call center services in the call center industry for over 25 years I get a lot of questions. One of the most common I am asked is, “Aren’t all call center’s the same, I mean a call center is a call center, right?”. Well, there is a straightforward answer to that question…. No, call centers are different, specifically those that provide inbound call center services.
By A.J. Windle, Director of Client Engagement
If you answer “yes” to any of these questions then an outbound call center may be just what you need to elevate your sales.
By Steve Korn, Business Development Executive
Organizations often look to our team to help generate qualified telemarketing leads in an effort to keep internal sales pipelines full. Sales teams invest a lot of time, and companies spend a lot of money working on generating opportunities to fill the sales funnel. In the end, everyone works towards the results or the outcome at the bottom of the funnel—the sales, leads, appointments, and any other activity that turns a profit for the organization. Ideally, the process is short in length with few, if any, issues to slow the delivery of its valuable results. However, this is not reality. The question is, how does the sales pipeline stay full? How can sales managers help their sales teams be successful and achieve their goals?
By Marie Korn, Business Development Executive
There are several reasons why a bank should use telemarketing companies to conduct its outbound telemarketing campaigns rather than internally. Banks, like any other business, have finite resources when it comes to operating budgets, space, and personnel to build an in-house call center operation. Telemarketing companies can augment the process of finding new business to help support your growth initiatives.
By Melissa Oberle, Senior Reporting Specialist
The use of call center services supports businesses of all sizes and industries. Call center services are often used when organizations need additional bandwidth to support their internal teams. This can be due to the expansion of new product lines, acquisitions of other company’s or support for other segments of business within the same organization. There are several additional ways that call center services are also used. Continue reading