Category Archives: Outsourcing

What Metrics Matter Most For An Inbound Call Center?

Inbound Call CenterBy Kelli Barabasz, Vice President of Operations

One of the most commonly asked questions when it comes to inbound call center outsourcing is around metrics. Because there are so many metrics that are available to track internally, externally, at the inbound call center agent level and the program level, it’s no wonder people stop to think “where do I begin?” or “what are the most important metrics to measure?”. Continue reading

4 Reasons To Use Telemarketing Lead Generation Companies

By Ryan Apodac, Senior Operations Manager

Today, it is very common for organizations of all sizes to leverage telemarketing lead generation companies to help with lead generation efforts. Rather than internal sales teams facilitating the entire sales cycle from prospecting to close, telemarketing lead generation companies help fill a critical role in the sales process. They deliver highly qualified leads for sales teams to ultimately convert to a customer.

Let’s look at the top 4 reasons to use telemarketing lead generation companies.

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Call Center Outsourcing: From Good to Great

By Megan Hottman, Operations Manager and Brand Evangelist

call center outsourcing I’ve lived in the land of call center outsourcing for over 17 years. I’ve been on the client side as well as in the supplier corner. I’d like to think that I have a pretty good perspective and understand the landscape of the call center outsourcing industry on each side. To be honest, I’ve had a few not so great experiences with different call center outsourcing organizations that I’ve worked with as a client throughout my time. The opposite of that is also true, there have been partners that I’ve worked with that clearly stood out and were great to work with. But I’ve often wondered, why are there such big differences in these organizations and what sets them apart? Continue reading

Choose an Outbound Telemarketing Outsourcer to Hit Goals

By Megan Hottman, Brand Evangelist

Outbound TelemarketingI know firsthand how powerful working with an outsourced outbound telemarketing sales partner is. I also know how intimidating, overwhelming and daunting it can be. It sounds cliché but outsourcing to an outbound telemarketing partner really can save time and money by delegating labor intensive processes like recruiting and training, not to mention sparing you from other potential headaches like technology challenges. I’ve made a list of 9 distinct advantages I discovered while working with an outsourced outbound telemarketing partner over the years. Continue reading

The 3 C’s of Outsource vs. In-House Call Center Options

By Nathan Teahon, Vice President

Making the determination on whether you should use or continue to use an in-house call center versus an outsource call center is no small decision. I’ve found that there are three primary factors that should be considered as you evaluate call center options, and whether a teleservices program would be best suited for an internal department or outsourced. Continue reading