At Quality Contact Solutions we have seven core values that guide how we behave. One of the most important of those core values is Conducting Worthwhile Work.
What is Worthwhile Work for Telemarketing Agencies?
I can’t tell you how many times per week I get a telemarketing call and before the call is completed I find myself shaking my head. I shake my head because so many telemarketing agencies engage in practices that harm our industry. There is a stigma that is associated with the telemarketing industry and that stigma exists primarily because of a small number of companies that have no regard for poisoning the well for the rest.
Okay, that was a tiny rant. Reeling myself back in before I really fall down the rabbit hole.
I recently read the book A Rowers’ Code and the message in the book has really stuck with me. To be successful, it is important to 
Making sure your employees are engaged is important but something we all struggle with. Engaged employees are not only happier but more successful and contribute more often. An employee who is not engaged is in a dangerous place. In danger of terminating their employment, in danger of becoming unsuccessful, in danger of becoming unhappy and more importantly being a danger-spreader to those that work with them and around them. So how do we keep everyone positively engaged? (Good question, right?) 
No. Not interested. Thanks for your call, but no. **** No. You get the point. Working in 
Let’s face it, telemarketing isn’t always “fun”. As an operations manager in an