Category Archives: Compliance

Is Being Telemarketing Compliance Certified Important?

By Rich Hamilton, Vice President of Compliance and Administration Services

telemarketing compliance certifiedFairly regularly we are asked details around members of our team being telemarketing compliance certified and what that means. To help explain why this certification is important for our business and industry, let me share an example we may all be able to relate to…

Let’s say you decide to remodel your kitchen. You want to totally redo the entire space. You will need a carpenter, an electrician, and a plumber for starters. How will you choose the electrician?

  • Will you go with someone that is certified and understands the local, state and federal building codes?
  • Would you use a family friend that could probably do the job for a lower price but with a little added risk? What’s the worst that can happen, a light switch doesn’t work? (Actually, it could mean an electrical fire and your home might burn down.)
  • Is it worth the risk?

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CECP Certification Earned by QCS Staff

Telemarketing ComplianceNovember 13, 2019 (Aurora, NE) Quality Contact Solutions, Inc. announced today that Julie Kramme, Director of Sales and AJ Windle, Director of Client Engagement have earned their Customer Engagement Compliance Professional (CECP) certification through the Professional Association for Customer Engagement (PACE). The QCS team now includes four certified professionals and one PACE Self-Regulatory Organization (SRO) auditor. Continue reading

Telemarketing Services Mississippi Compliance Update

Angela Garfinkel, President

telemarketing servicesThe State of Mississippi has recent adopted emergency rules which modify its Telephone Solicitation Act. Businesses may now register their phone numbers on the state’s Do Not Call list. Telemarketing services, including B2B telemarketers must suppress numbers on the state’s Do Not Call list unless an exemption applies. The emergency rules are in while the Mississippi Public Service Commission is working to adopt permanent rules.

Angela Garfinkel is the President and Founder of Quality Contact Solutions, a leading outsourced telemarketing services organization serving the healthcare, financial services, automotive, market research, professional associations and numerous other B2B focused verticals. Angela has the pleasure of leading a talented team that runs thousands of outbound telemarketing program hours daily. Angela is also a certified Self-Regulatory Organization (SRO) auditor with the Professional Association for Customer Engagement and she is a designated Customer Engagement Compliance Professional (CECP). Angela can be reached at [email protected] or 516.656.5118

Indiana Telemarketer Registration Update

By Angela Garfinkel, President

Outbound TelemarketingThe State of Indiana has amended its Telemarketer Registration law as of July 1, 2019. Effectively the amendment to the existing statute removed the numerous exemptions that sellers and telemarketers previously relied on.

Did you know that inbound call centers (and sellers that employ them) that do any type of sale are now required to register in Indiana as a telemarketer? Inbound calls are now covered by the law.

Did you know that telemarketing companies conducting B2B and B2C outbound telemarketing sales calls (and sellers that employ them) must register? B2B outbound telemarketing is now covered by the law.

Did you know that if you employ a telemarketing or call center firm for making outbound telemarketing sales calls or handing inbound sales calls, your company is most likely also required to register as a telemarketer in the state of Indiana?

And speaking of changes to the Indiana law — another key change is a requirement to promptly disclose the sales agent first and last name and the company they work for in the beginning of a sales call (if calling a consumer or business for sales purposes in the state of Indiana). Check your scripts and update them accordingly.

Angela Garfinkel is the President and Founder of Quality Contact Solutions, a leading outsourced telemarketing services organization serving the healthcare, financial services, automotive, market research, professional associations and numerous other B2B focused verticals. Angela has the pleasure of leading a talented team that runs thousands of outbound telemarketing program hours daily. Angela is also a certified Self-Regulatory Organization (SRO) auditor with the Professional Association for Customer Engagement and she is a designated Customer Engagement Compliance Professional (CECP). Angela can be reached at [email protected] or 516.656.5118

Telemarketing Compliance Consulting Success Story

By Rich Hamilton, Director of Marketing & Product Development

Creating the perfect telemarketing compliance program is challenging.

telemarketing complianceOutbound telemarketing managers will tell you that ensuring their outbound telemarketing is compliant is one of the things that keeps them up at night. Whether the telemarketing operation is internal or outsourced, the responsibility for ensuring compliance with the ever-changing telemarketing laws, regulations and statutes can be a tough job. Continue reading