Quality Contact Solutions (QCS) was recognized as a leading outbound services provider. To attain this position, QCS underwent a thorough analysis involving a variety of factors. Business analysts at Clutch, a ratings and reviews firm in Washington, DC, evaluated hundreds of companies across the world providing outbound services. Analysts took multiple criteria in their research, including the services a company provides, market presence within the outbound industry, and quality of work portrayed through verified client reviews. QCS made it into the top 10 list for best B2B appointment setting services, telemarketing, and B2B lead generation services.
The central reason for QCS’s leadership position regards client reviews. Clutch analysts conducted comprehensive interviews compromised of elements that would help identify companies as high performers in the outbound industry. From these reviews, QCS proved to be an impressive service provider in ability to deliver exceptional results, increase sales, provide attentive customer service, and manage projects with efficiency.
Obtaining this position was no easy feat. As a company, QCS focuses on having dedicated, knowledgeable, and customer service oriented teams to provide exceptional results for each client. Delivering high-quality outbound services requires a mission to surpass client expectations, in which we are committed to and now recognized for.
Clients look to QCS for effective solutions to their business goals, and we proactively work to achieve them. To see firsthand what our clients had to say about our services and quality of work, we invite you to visit QCS’s Clutch profile. A few noteworthy comments include:
“Their time management is strong.” – IT Firm
“They have a strong capacity and are easy to use.” – Transportation Company
“[QCS] improved our revenue 23%.” – Products Firm
You’ve made the decision. Your organization is seeking an outsourced call center to work on your behalf. Outsourced call centers are often referred to as Service Agencies, Telemarketing Vendors, or Business Process Outsourcing (BPO). Regardless of what they are called, many factors will need to be considered, including call center size, location(s), management, technology capabilities and experience with different types of calls such as helpdesk, customer service or sales. One factor that should not be overlooked is Information Security. How secure will your customer data be with a potential call center? Let’s look at how a 
By Angela Garfinkel, President and Founder