Category Archives: Best Practices

Telesales Best Practices: Start with these 3 things in your telesales training

telesales best practicesBy Angela Garfinkel, President

When it comes to telesales best practices, evaluating your training program is typically at the top of the to-do list.

Telesales training can be painful, both for the trainees and for the trainer.  Why is it so painful?  Primarily because the training is typically not very effective.  Here are three ideas that will immediately improve your telesales training. Continue reading

How To Select A Call Center Services Partner

Call center servicesBy Melissa Oberle, Senior Reporting Specialist

The use of call center services supports businesses of all sizes and industries. Call center services are often used when organizations need additional bandwidth to support their internal teams. This can be due to the expansion of new product lines, acquisitions of other company’s or support for other segments of business within the same organization. There are several additional ways that call center services are also used. Continue reading

QCS Stands Out From Other Telemarketing Companies

By A.J. Windle, Director of Client Engagement

Telemarketing CompaniesBorn and raised in the heartland of Nebraska, Quality Contact Solutions (QCS) stands out from other telemarketing companies. QCS has provided outsource telemarketing solutions for over 13 years. Our proven track record of success has allowed us to expand our footprint throughout the United States, growing each year in size and services offered.

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7 Ways To Evaluate Outbound Call Center Teams

outbound call centerBy Michelle Perry, Operations Manager

When evaluating your outbound call center team’s performance, there are a few things you must ask yourself.

    • Have you given them clear and concise goals?
    • Do you have metrics in place so you can measure and track key performance indicators (KPI’s)?
    • Is your team communicating with you frequently?
    • Are you communicating updates to your team frequently?

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Top Telemarketing Companies in the U.S. SWOT Analysis for 2020

By Angela Garfinkel, President

SWOT analysis for top telemarketing companiesIn early 2020, the biggest problem facing top telemarketing companies in the U.S. was a lack of readily available staff. A booming stock market, rising minimum wages and competition for staff made 2020 look like it would be a year filled with staffing challenges.

Now, at the end of March 2020, we are facing an unprecedented dramatic shift in the SWOT analysis of the top telemarketing companies in the U.S. (SWOT stands for strengths, weaknesses, opportunities, and threats). With COVID-19 and the virtual shut-down of the U.S. economy, here is my current SWOT analysis for our industry.

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