By Angela Garfinkel, President
When it comes to telesales best practices, evaluating your training program is typically at the top of the to-do list.
Telesales training can be painful, both for the trainees and for the trainer. Why is it so painful? Primarily because the training is typically not very effective. Here are three ideas that will immediately improve your telesales training. Continue reading
By Melissa Oberle, Senior Reporting Specialist
The use of call center services supports businesses of all sizes and industries. Call center services are often used when organizations need additional bandwidth to support their internal teams. This can be due to the expansion of new product lines, acquisitions of other company’s or support for other segments of business within the same organization. There are several additional ways that call center services are also used. Continue reading
By A.J. Windle, Director of Client Engagement
Born and raised in the heartland of Nebraska, Quality Contact Solutions (QCS) stands out from other telemarketing companies. QCS has provided outsource telemarketing solutions for over 13 years. Our proven track record of success has allowed us to expand our footprint throughout the United States, growing each year in size and services offered.
By Michelle Perry, Operations Manager
When evaluating your outbound call center team’s performance, there are a few things you must ask yourself.
By Angela Garfinkel, President
In early 2020, the biggest problem facing top telemarketing companies in the U.S. was a lack of readily available staff. A booming stock market, rising minimum wages and competition for staff made 2020 look like it would be a year filled with staffing challenges.
Now, at the end of March 2020, we are facing an unprecedented dramatic shift in the SWOT analysis of the top telemarketing companies in the U.S. (SWOT stands for strengths, weaknesses, opportunities, and threats). With COVID-19 and the virtual shut-down of the U.S. economy, here is my current SWOT analysis for our industry.