Category Archives: Articles

10 ways to use an outbound telemarketing partner

By Megan Hottman, Operations Manager and Brand Evangelist

Outbound TelemarketingOutbound telemarketing plays a vital role in the success and growth of companies. With the influx of technology, the mediums in which businesses communicate with customers varies. From text, to email, to targeted online ads, to mail, to radio, to instant messaging…. such an abundance of choices! While current marketing practices tend to leverage the most successful trends, outbound telemarketing isn’t new. Outbound telemarketing is a communication channel that is still very alive, extremely effective and here to stay.

There are many ways companies can leverage outbound telemarketing to help achieve organizational goals. Here are 10 ways our customers have used the outbound telemarketing services of Quality Contact Solutions. Continue reading

Advantages of a U.S. Based Telemarketing Call Center

Megan Hottman, Operations Manager and Brand Evangelist

Telemarketing call center Choosing a telemarketing call center located in the United States has several clear advantages. Let’s explore why your brand, company and reputation are tightly tied to the direct representation as an organization in the telemarketing call center you choose. If you’re in the process of evaluating options for call centers and whether to engage with a foreign, or offshore call center, here are 5 advantages of why domestic is the way to go. Continue reading

Top 6 Reasons to use technical support call center outsourcing

Megan Hottman, Operations Manager and Brand Evangelist

technical support call centerIt’s not uncommon for organizations to look towards outsourcing to support business demands that it cannot handle. This could be sales, accounting, customer service, payroll and general human resource management. Why would technical support be any different? It really isn’t. Outsourcing technical support call center functions provides a lot of benefits, especially too small to medium size businesses with limited resources. Building a solid IT support team is hard to do and to maintain. Continue reading

Telemarketing Services Mississippi Compliance Update

Angela Garfinkel, President

telemarketing servicesThe State of Mississippi has recent adopted emergency rules which modify its Telephone Solicitation Act. Businesses may now register their phone numbers on the state’s Do Not Call list. Telemarketing services, including B2B telemarketers must suppress numbers on the state’s Do Not Call list unless an exemption applies. The emergency rules are in while the Mississippi Public Service Commission is working to adopt permanent rules.

Angela Garfinkel is the President and Founder of Quality Contact Solutions, a leading outsourced telemarketing services organization serving the healthcare, financial services, automotive, market research, professional associations and numerous other B2B focused verticals. Angela has the pleasure of leading a talented team that runs thousands of outbound telemarketing program hours daily. Angela is also a certified Self-Regulatory Organization (SRO) auditor with the Professional Association for Customer Engagement and she is a designated Customer Engagement Compliance Professional (CECP). Angela can be reached at [email protected] or 516.656.5118

When Looking for Call Center Options – Look at QCS

By Nathan Teahon, Vice President

When Companies are Looking for Call Center Options: QCS Wins with Team Members Like A.J. Windle

AJ Windle, call center optionsThe first time that I met A.J. (about 15 years ago) I was a part of a team that was hosting a site visit for a prospective client that was evaluating their call center options. I ran the call center for our corporate location, but this site visit was being held at one of our other sites where A.J. was a trainer as that was where we were proposing to put the work.

We carved out a small section of time for A.J. to come in and present to the prospective client about our approach to training. I am pretty positive that this was his first time presenting to a prospective client in this type of site visit where call center options were being evaluated. To boot, it was his first-time meeting members of management from the corporate office. The moment was not without stress, I would imagine. Continue reading