Outbound and inbound call center manager’s formula for worthwhile work
From the perspective of a manager on why she enjoys her work.
Inbound Call Goals in Call Center Outsourcing
A successful contact solutions team includes an amazing customer service team whose primary responsibility is to handle incoming calls.
Contact Management Services Employee Engagement Tips
Making sure your employees are engaged is important but something we all struggle with.
How to Have Fun in Inbound and Outbound Telemarketing
Making calls for eight hours a day, speaking to hundreds of potential customers each week, can seem daunting.