Shannon Svasek, Author at Quality Contact Solutions

Outbound and inbound call center manager’s formula for worthwhile work

From the perspective of a manager on why she enjoys her work.

A successful contact solutions team includes an amazing customer service team whose primary responsibility is to handle incoming calls.

Making sure your employees are engaged is important but something we all struggle with.

Making calls for eight hours a day, speaking to hundreds of potential customers each week, can seem daunting.

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