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  • Services
    • Telemarketing Services
    • B2B Outbound Marketing
      • Outsourced Telemarketing
      • Telemarketing Lead Generation
      • Qualified Sales Leads
      • Appointment Setting
      • Existing Customer Upsell
      • Information Blitz
      • Outbound Call Center Pricing
    • B2C Outbound Marketing
      • Existing Customer Cross-Sell
      • Inbound Telemarketing Services
      • Contact Management Services
    • Inbound Call Center
      • Inbound Call Center
      • Shared & Dedicated Inbound Call Center
      • Blended Call Center
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    • Consulting & Outsourced Telemarketing QA
      • Contact Center Consulting Firm
      • Telemarketing Compliance
      • Outsourced Telemarketing QA
        • Quality Assurance Consulting
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      • Outsourcing
      • Outsourcing Cost
      • Owner Operators
      • Quality Assurance
      • Remote Agents
      • Reporting and KPIs
      • Resources
      • Scripts
      • Technology
      • Telemarketing
      • Telemarketing to Existing Customers
      • Text
      • Training
      • Vendor Selection
      • Why QCS
      • Workforce Management
    • Success Stories
      • Associations
      • Automotive
      • Business to Business E-commerce
      • Medical
      • Technical Support
      • Tradeshow Promotion
      • Utilities
    • Case Studies
  • Resources
    • Videos, Whitepaper, Infographics
    • FAQ
    • Outbound Glossary
    • Inbound Glossary
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Menu
  • Home
  • About Us
    • Meet Our Experts
      • Team Member Spotlight
    • Press Releases
    • Compliance & Certifications
    • PCI Certified Level 1 Call Center
    • Affiliations
    • Client Testimonials
  • Services
    • Telemarketing Services
    • B2B Outbound Marketing
      • Outsourced Telemarketing
      • Telemarketing Lead Generation
      • Qualified Sales Leads
      • Appointment Setting
      • Existing Customer Upsell
      • Information Blitz
      • Outbound Call Center Pricing
    • B2C Outbound Marketing
      • Existing Customer Cross-Sell
      • Inbound Telemarketing Services
      • Contact Management Services
    • Inbound Call Center
      • Inbound Call Center
      • Shared & Dedicated Inbound Call Center
      • Blended Call Center
      • Technical Support Call Center
    • Consulting & Outsourced Telemarketing QA
      • Contact Center Consulting Firm
      • Telemarketing Compliance
      • Outsourced Telemarketing QA
        • Quality Assurance Consulting
        • Call Center Monitoring
        • Quality Assurance Best Practices
    • Add-on Services
  • Industries
    • Agriculture
    • Associations
    • Automotive
    • Commercial Banking Appointments
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    • Commercial Roofing Appointments
    • Educational Publishing
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    • Publishing
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  • Articles/Blog
    • Articles
      • Appointment Setting
      • Best Practices
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      • Caller ID Best Practices
      • Certifications
      • Compliance
      • Email
      • Inbound Programs
      • Incentives and Motivation
      • Lead Generation
      • List & Data Management
      • Management
      • News & Announcements
      • Omni Channel
      • Outbound
      • Outsourcing
      • Outsourcing Cost
      • Owner Operators
      • Quality Assurance
      • Remote Agents
      • Reporting and KPIs
      • Resources
      • Scripts
      • Technology
      • Telemarketing
      • Telemarketing to Existing Customers
      • Text
      • Training
      • Vendor Selection
      • Why QCS
      • Workforce Management
    • Success Stories
      • Associations
      • Automotive
      • Business to Business E-commerce
      • Medical
      • Technical Support
      • Tradeshow Promotion
      • Utilities
    • Case Studies
  • Resources
    • Videos, Whitepaper, Infographics
    • FAQ
    • Outbound Glossary
    • Inbound Glossary
    • Careers

Author: Shannon Svasek

Outbound and inbound call center manager’s formula for worthwhile work

telemarketing staff

From the perspective of a manager on why she enjoys her work.

Inbound Call Goals in Call Center Outsourcing

call center workers

A successful contact solutions team includes an amazing customer service team whose primary responsibility is to handle incoming calls.

Contact Management Services Employee Engagement Tips

girl with dog

Making sure your employees are engaged is important but something we all struggle with.

How to Have Fun in Inbound and Outbound Telemarketing

telemarketing employees celebrating

Making calls for eight hours a day, speaking to hundreds of potential customers each week, can seem daunting.

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