How to Continuously Improve Your Telemarketing Programs
Telemarketing programs need to be evaluated continuously to improve efficiencies, increase company morale, and find new opportunities.
Telemarketing Laws: The Good, Bad, and Ugly
Over the years, as a PACE Customer Engagement Compliance Professional (CECP), I have audited dozens of companies for their compliance with telemarketing laws. As you may be aware, the landscape of telemarketing laws can be very complex, with federal regulations written by the FCC and FTC along with considerations for state-specific requirements. Since these laws […]
7 Common TCPA Misconceptions
The seven most common misconceptions we hear through our TCPA call center consulting services.
Is Being Telemarketing Compliance Certified Important?
Fairly regularly we are asked details around members of our team being telemarketing compliance certified and what that means.
Telemarketing Compliance Consulting Success Story
To ensure your telemarketing compliance risk is minimized, we recommend doing a monthly or quarterly assessment.
Important Forecasting Considerations for Inbound Contact Solutions
It’s said that the heart and soul of most companies is their Inbound Contact Solutions operation.
Telemarketing company tip: add email to contact strategy
Depending on the industry and the type of product or service, it can take 7 to 20 touches before a prospect will buy from your company.
Association Membership Retention Programs
One area of concern for all associations is the security of their data and the security of the payment information.
Why Use Texting in Your Telemarketing Services Campaign
First came email, followed by chat, social media and more recently, video calls. So what is missing with this strategy? Texting.
Are Nonprofits & Associations Exempt from the DNC List?
By Rich Hamilton, Director of Marketing & Product Development Throughout the course of my time here at Quality Contact Solutions, whether it is helping to set up a telemarketing program for a client or auditing a call center for telemarketing compliance to federal and state laws, I have observed that there is some confusion about […]