Telemarketing programs need to be evaluated continuously to improve efficiencies, increase company morale, and find new opportunities.
Over the years, as a PACE Customer Engagement Compliance Professional (CECP), I have audited dozens of companies for their compliance with telemarketing laws. As you may be aware, the landscape of telemarketing laws can be very complex, with federal regulations written by the FCC and FTC along with considerations for state-specific requirements. Since these laws […]
The seven most common misconceptions we hear through our TCPA call center consulting services.
Fairly regularly we are asked details around members of our team being telemarketing compliance certified and what that means.
To ensure your telemarketing compliance risk is minimized, we recommend doing a monthly or quarterly assessment.
It’s said that the heart and soul of most companies is their Inbound Contact Solutions operation.
Depending on the industry and the type of product or service, it can take 7 to 20 touches before a prospect will buy from your company.
One area of concern for all associations is the security of their data and the security of the payment information.
First came email, followed by chat, social media and more recently, video calls. So what is missing with this strategy? Texting.
By Rich Hamilton, Director of Marketing & Product Development Throughout the course of my time here at Quality Contact Solutions, whether it is helping to set up a telemarketing program for a client or auditing a call center for telemarketing compliance to federal and state laws, I have observed that there is some confusion about […]