To ensure successful membership renewal telemarketing calls, there are a few key points to consider.
If you are one of the thousands of companies looking for call center services on a daily basis, look no further.
We all want to get a good ROI so how do we offset the cost of the call center? The front-line agents can make or break your investment in telemarketing efforts, so how can you be sure the center handling your client base are going to help your business? Here are a few ways to keep call center pricing down, so you […]
Let’s talk about what staff utilization means and why it’s an important KPI.
Many companies outsource their inbound call center work. What are you missing out on? What are the benefits?
In this article, you’ll learn basics of the best in class call monitoring techniques.
The most challenging aspect of handling incoming calls is that you never know what the next call with require.
There are three primary attributes that a successful Contact Solutions Supervisor embodies on a daily basis.
For Quality Assurance and Training purposes, this call may be monitored…
One of the best tools an outsource telemarketing or contact center manager has is the blended seat.