The Cookie-Cutter Stigma

Nathan Teahon, Director of Operations, defends the Cookie-Cutter approach  Have you ever noticed that there isn’t a lot of love out there for the good ol’ “cookie-cutter” approach? If you aren’t familiar with that consensus, try Googling it. Trust me; many make it seem like the scarlet letter of business practices, like having a standardized […]

Angela Garfinkel Receives PACE Fulcrum Award

PACE CEO Phil Grudzinski recognized Angela Garfinkel for customer engagement leadership AURORA, NE – (May 9, 2012) – The Professional Association for Customer Engagement (PACE) CEO Phil Grudzinski awarded Angela Garfinkel with the prestigious Fulcrum Award during its annual convention in Hollywood, Florida last week. As an introduction to the award, Mr. Grudzinski noted that […]