Quality Contact Solutions helps companies get more contacts and increase the quality of their contacts.
Quality Contact Solutions offers the solutions to make the most of your contact center dollars including telemanagement, consulting, regulatory information and technology solutions.
QCS helps clients with inbound, outbound, and email programs with a focus on increasing sales, increasing customer satisfaction and decreasing cost per contact. Our value-added approach ensures each customer contact is enhanced through higher quality and ultimately more productivity.
Angela Garfinkel (formerly Angela Morris), Quality Contact Solutions' president, is a call center industry leader with more than 20 years of experience. Mrs. Garfinkel has implemented thousands of inbound and outbound call center programs. With a bachelor's degree in telecommunications and call center management, Mrs. Garfinkel provides best-in-class solutions to her clients. One recent client noted, "Angela took a complex problem and provided customized solutions. When the company did a 180 degree turn, Angela was there to provide a new customized solution. She is a bright person, very strong on follow-up and attention to details and an industry leader."
Dean Garfinkel, Quality Voice & Data's president perfectly complements Mrs. Garfinkel with his unparalleled telecommunications solutions experience. In fact, Mr. Garfinkel holds the patent for TeleBlock, the only new feature adopted by major telephone carriers since Caller ID. In addition to heading up Quality Voice & Data and Quality Online Solutions, Dean is our Chief Operating Officer. When it comes to technology, Dean has an unparalleled level of experience in putting together easy-to-deploy solutions using a wide array of technical resources.